Lime CRM
vs
LeadDesk

The IT security level, but mainly because we are sitting on an older Lime solution that we are moving away from.

The cost when you want to change something and rebuild. Even the creation of the reports requires a lot of knowledge to get correct.

customer service and tricky contracts

This is not the same company as 5 years ago. Very dodgy contracts and systems: if you buy something it is added straight away, if you remove something they continue to bill even though it is removed from the system and the customer is not using it, you have to notify them in writing 2 weeks before the next month. Every month (without exception) they overbill, which is both time and energy consuming to try to correct. They charge per account, not number of agents logged in. Admin account is 1000 SEK extra. They charge thousands for the number of numbers you call, and a dialer costs 1000 SEK a month. Phone numbers are locked for 6 months. You can get all this included, for a fraction of the cost of competitors who actually answer and care about their customers.