Lime CRM
vs
Centuri
Company size
Number of employees
Microenterprises (1-10)
Small business (11-100)
Medium-sized enterprises (101-500)
Large companies (500+)
Microenterprises (1-10)
Small business (11-100)
Medium-sized enterprises (101-500)
Large companies (500+)
Platform
Cloud service
On-premises
Mobile app
Cloud service
On-premises
Mobile app
Price information
Free trial
Price model module
Subscription price model
Price model license
Free trial
Price model module
Subscription price model
Price model license
Product features in Case Management Systems
360 view (oneview in real time)
Case & response templates
Chat support
Customer service management & support
Customize & model reports
Delegation & feedback of sub-cases
Deviation management
Digital forms & self-service
Helpdesk case management
Integration with ERP/ CRM
Inventory
Knowledge database
Mobile-friendly interface
Self-service portal
Service management
SLA & Escalation
Statistics & follow-up module
Triggers
Webhooks & API
360 view (oneview in real time)
Case & response templates
Chat support
Customer service management & support
Customize & model reports
Delegation & feedback of sub-cases
Deviation management
Digital forms & self-service
Helpdesk case management
Integration with ERP/ CRM
Inventory
Knowledge database
Mobile-friendly interface
Self-service portal
Service management
SLA & Escalation
Statistics & follow-up module
Triggers
Webhooks & API
Reviews
Based on 131 reviews
Based on 10 reviews
Ease of use
Cooperation with the supplier
Support and service
Range of functions
Customisation and flexibility
Integration
Value for money
How satisfied are you overall?
Ease of use
Cooperation with the supplier
Support and service
Range of functions
Customisation and flexibility
Integration
Value for money
How satisfied are you overall?
Reviews
Pros
Simple and clear. Logical flows.
Easy to make changes in UI.
Very fast and good support.
Logically structured.
What we appreciate most about Centuri is the scalability. We can add/remove users as needed. WE can also add different uses as needed. This makes us feel comfortable that we pay for what we use.
Automation: Centuri offers powerful automation features that can save time and reduce manual workload. Users can create rules and workflows to automate repetitive tasks and processes.
Reviews
Cons
The IT security level, but mainly because we are sitting on an older Lime solution that we are moving away from.
The cost when you want to change something and rebuild. Even the creation of the reports requires a lot of knowledge to get correct.
Some basic things like personalised view, even ex documents that are read are still visible.
We miss that Centuri provides record keeping.
