Kundo
vs
Zoho One
Company size
Number of employees
Microenterprises (1-10)
Small businesses (11-100)
Medium-sized businesses (101-500)
Large companies (500+)
Microenterprises (1-10)
Small businesses (11-100)
Medium-sized businesses (101-500)
Large companies (500+)
Platform
Cloud service
Mobile app
Cloud service
Mobile app
Price information
Free trial
Module pricing
Subscription pricing
Licence pricing
Free trial
Module pricing
Subscription pricing
Licence pricing
Product features in Customer Service Software
Case status
Handling time
Live chat
Phone
Prioritisation
Self-help
Sentiment analysis
Smart division of labour
Standard reply
Statistics and reports
Tickets
Case status
Handling time
Live chat
Phone
Prioritisation
Self-help
Sentiment analysis
Smart division of labour
Standard reply
Statistics and reports
Tickets
Reviews
Based on 7 reviews
Based on 6 reviews
Ease of use
5.0Highest
Collaboration with the supplier
5.0
Support and service
4.9Highest
Range of features
4.0
Customisation and flexibility
4.0
Integration
5.0
Value for money
5.0
How satisfied are you overall?
5.0Highest
Ease of use
4.5
Collaboration with the supplier
4.8
Support and service
4.8
Range of features
4.8
Customisation and flexibility
4.8
Integration
4.7
Value for money
4.8
How satisfied are you overall?
4.8
Reviews
Pros
As a company, we feel that Kundo is extremely keen for us to be satisfied with the products and they are willing to spend a lot of time listening to our feedback and developing the services according to our needs. We are simply super satisfied!
Such a useful and user-friendly tool. Been working in it for many years now and what was good from the start just gets better and better.
Top marks also in contact with the support, always fast, nice and helpful! The best customer service I have come into contact with.
We have been really pleased with the flexibility of Zoho One and the ability to tailor the solution to our business and workflows. For us, it has been important not just to have a standard system, but a solution that can evolve alongside the business. CRM Nordic has been excellent at understanding our needs and translating them into concrete solutions.
What we value most is the ability to customise Zoho to suit our actual service processes and operational needs.
Nordic CRM has helped us to develop and continuously improve a bespoke solution for managing service orders. They understand how our staff work in practice and can quickly translate new requirements into specific changes to the system’s forms, fields, workflows and user interface.
The collaboration is flexible, solution-oriented and characterised by a good understanding of our business.
Reviews
Cons
The statistics but I know you are working on them
Can't think of anything
The areas with which we are least satisfied relate primarily to the Zoho platform itself, rather than CRM Nordic. There are still a number of places where text and functions have not been translated into Danish, which results in a less seamless user experience – particularly when the system is also used directly by our Danish customers.
We also find Zoho Bookings to be relatively limited. Here, we would like to see greater flexibility and the ability to create a more intuitive and user-friendly booking flow. Generally speaking, there are a few areas in Zoho where relatively simple requests require more customisation and development than one might initially expect.
An advanced, bespoke solution requires ongoing maintenance and further development as processes, products and internal requirements change.
This means that new requirements sometimes need to be analysed and tested before they can be implemented. At the same time, flexibility is one of the solution’s greatest strengths, and Nordic CRM helps us to prioritise and implement the changes in a structured manner.
