Kundo
vs
LeadDesk
Company size
Number of employees
Microenterprises (1-10)
Small business (11-100)
Medium-sized enterprises (101-500)
Large companies (500+)
Microenterprises (1-10)
Small business (11-100)
Medium-sized enterprises (101-500)
Large companies (500+)
Platform
Cloud service
Mobile app
Cloud service
Mobile app
Price information
Free trial
Price model module
Subscription price model
Price model license
Free trial
Price model module
Subscription price model
Price model license
Product features in Customer Service System
Case status
Handling time
Livechat
Phone
Priority function
Self-help
Sentiment analysis
Smart division of labour
Standard reply
Statistics and reports
Tickets
Case status
Handling time
Livechat
Phone
Priority function
Self-help
Sentiment analysis
Smart division of labour
Standard reply
Statistics and reports
Tickets
Reviews
Based on 6 reviews
Based on 2 reviews
Ease of use
Support and service
How satisfied are you overall?
Value for money
Ease of use
Support and service
Value for money
How satisfied are you overall?
Reviews
Pros
As a company, we feel that Kundo is extremely keen for us to be satisfied with the products and they are willing to spend a lot of time listening to our feedback and developing the services according to our needs. We are simply super satisfied!
Such a useful and user-friendly tool. Been working in it for many years now and what was good from the start just gets better and better.
Top marks also in contact with the support, always fast, nice and helpful! The best customer service I have come into contact with.
Sorry, no data yet.
Reviews
Cons
Can't think of anything
Being invoiced in advance.
customer service and tricky contracts
This is not the same company as 5 years ago.
Very dodgy contracts and systems: if you buy something it is added straight away, if you remove something they continue to bill even though it is removed from the system and the customer is not using it, you have to notify them in writing 2 weeks before the next month. Every month (without exception) they overbill, which is both time and energy consuming to try to correct.
They charge per account, not number of agents logged in. Admin account is 1000 SEK extra.
They charge thousands for the number of numbers you call, and a dialer costs 1000 SEK a month.
Phone numbers are locked for 6 months.
You can get all this included, for a fraction of the cost of competitors who actually answer and care about their customers.
