ENIGX
vs
Kundo
Company size
Number of employees
Microenterprises (1-10)
Small business (11-100)
Medium-sized enterprises (101-500)
Large companies (500+)
Microenterprises (1-10)
Small business (11-100)
Medium-sized enterprises (101-500)
Large companies (500+)
Platform
Cloud service
Mobile app
Cloud service
Mobile app
Price information
Free trial
Price model module
Subscription price model
Price model license
Free trial
Price model module
Subscription price model
Price model license
Product features in Chatbot Software
AI chatbot
API
Codeless
Connection to Live Chat
Customer service
Integration modules
Marketing
Multilingual support
Natural language
Rule-driven chatbot
Sales support
SMS/messages
Social media integration
AI chatbot
API
Codeless
Connection to Live Chat
Customer service
Integration modules
Marketing
Multilingual support
Natural language
Rule-driven chatbot
Sales support
SMS/messages
Social media integration
Product features in Customer Service Software
Case status
Handling time
Livechat
Phone
Priority function
Self-help
Sentiment analysis
Smart division of labour
Standard reply
Statistics and reports
Tickets
Case status
Handling time
Livechat
Phone
Priority function
Self-help
Sentiment analysis
Smart division of labour
Standard reply
Statistics and reports
Tickets
Reviews
Based on 1 reviews
Based on 7 reviews
Ease of use
Cooperation with the supplier
Support and service
Range of functions
Customisation and flexibility
Integration
Value for money
How satisfied are you overall?
Ease of use
Cooperation with the supplier
Support and service
Range of functions
Customisation and flexibility
Integration
Value for money
How satisfied are you overall?
Reviews
Pros
That the platform has different levels of usability so that all layers of the organisation, regardless of the technical customer, can use it. There is an easy-to-use dashboard that is used by managers to create campaigns and an API that our technical team loves.
As a company, we feel that Kundo is extremely keen for us to be satisfied with the products and they are willing to spend a lot of time listening to our feedback and developing the services according to our needs. We are simply super satisfied!
Such a useful and user-friendly tool. Been working in it for many years now and what was good from the start just gets better and better.
Top marks also in contact with the support, always fast, nice and helpful! The best customer service I have come into contact with.
Reviews
Cons
That there will be less human contact, but this is more general for AI.
The statistics but I know you are working on them
Can't think of anything
