Imbox
vs
ENIGX
Company size
Number of employees
Microbusinesses (1-10)
Small businesses (11-100)
Medium-sized businesses (101-500)
Large companies (500+)
Microbusinesses (1-10)
Small businesses (11-100)
Medium-sized businesses (101-500)
Large companies (500+)
Platform
Cloud service
Cloud service
Price information
Free trial
Module pricing
Subscription pricing
Licence pricing
Free trial
Module pricing
Subscription pricing
Licence pricing
Product features in Help Desk Software
Automated ticket management
Dashboard with live tracking
Deviation management
Division of responsibilities
External help desk
Integration support
Internal help desk
Knowledge base
Permission management
Prioritisation
Reminders
SLA management
Statistics & monitoring
Automated ticket management
Dashboard with live tracking
Deviation management
Division of responsibilities
External help desk
Integration support
Internal help desk
Knowledge base
Permission management
Prioritisation
Reminders
SLA management
Statistics & monitoring
Reviews
Based on 2 reviews
Based on 1 reviews
Ease of use
5.0
Collaboration with the supplier
5.0
Support and service
5.0
Range of features
5.0
Customisation and flexibility
5.0
Integration
5.0
Value for money
5.0
How satisfied are you overall?
5.0
Ease of use
5.0
Collaboration with the supplier
5.0
Support and service
5.0
Range of features
4.0
Customisation and flexibility
5.0
Integration
5.0
Value for money
5.0
How satisfied are you overall?
5.0
Reviews
Pros
Easy to use, efficient, increases sales and above all a wonderful support from ImBox for questions!
User-friendly with features customised to simplify case management. Onboarding and training on the tool free of charge and fast support.
That the platform has different levels of usability so that all layers of the organisation, regardless of the technical customer, can use it. There is an easy-to-use dashboard that is used by managers to create campaigns and an API that our technical team loves.
Reviews
Cons
Sorry, no data yet.
That there will be less human contact, but this is more general for AI.
