ServIT Center
vs
HubSpot CRM
ServIT Center
HubSpot CRM
Company size
Number of employees
Microbusinesses (1-10)
Small businesses (11-100)
Medium-sized businesses (101-500)
Large companies (500+)
Microbusinesses (1-10)
Small businesses (11-100)
Medium-sized businesses (101-500)
Large companies (500+)
Platform
Cloud service
On-premises
Mobile app
Cloud service
On-premises
Mobile app
Price information
Free trial
Module pricing
Subscription pricing
Licence pricing
Free trial
Module pricing
Subscription pricing
Licence pricing
Product features in Help Desk Software
Automated ticket management
Dashboard with live tracking
Deviation management
Division of responsibilities
External help desk
Integration support
Internal help desk
Knowledge base
Permission management
Prioritisation
Reminders
SLA management
Statistics & monitoring
Automated ticket management
Dashboard with live tracking
Deviation management
Division of responsibilities
External help desk
Integration support
Internal help desk
Knowledge base
Permission management
Prioritisation
Reminders
SLA management
Statistics & monitoring
Reviews
Based on 9 reviews
Based on 12 reviews
Ease of use
4.4
Collaboration with the supplier
4.8
Support and service
4.7Highest
Range of features
4.3
Customisation and flexibility
4.9Highest
Integration
4.4Highest
Value for money
4.7Highest
How satisfied are you overall?
4.7
Ease of use
4.8Highest
Collaboration with the supplier
4.8
Support and service
4.4
Range of features
4.6Highest
Customisation and flexibility
4.0
Integration
4.3
Value for money
4.5
How satisfied are you overall?
4.8Highest
Reviews
Pros
Easy to use and customisable to your business needs.
ServIT is easy to use and has good administration. But the best thing about ServIT is the support. ServIT has an incomparably fast and good support. No matter how complicated my question or problem is, I have received lightning-fast help
A single platform for all parts of the customer journey. We have everything from website, forms, calendar booking to customer support after winning a deal.
User-friendly and simple
Reviews
Cons
The only thing I can comment on is that it updates with a certain delay, so if my colleague has opened a case, but I have to answer the customer myself, I have to wait about 10 minutes before I can access the writing window in the case.
One wish is also that among the four icons at the top (i.e. "to handle"; "handle today"; "received today"; "closed today") "my cases" is added where you can quickly see how many you have.
There is nothing to criticise.
Sometimes it can be perceived as a bit slow. Requires bandwidth
Difficult to know which hubs we need.
