EasyPractice
vs
Anita Dental

Ella Olsson at customer service is absolutely outstanding. No matter how much I ask, if I repeat myself, makes suggestions for improvement. She always answers with a godlike tone, thanks me for my patience (!), takes my comments to the developers, answers quickly. If she doesn't have an answer right away, she promises to get back to me as soon as she does, and DOES. Tip for other customer service managers: hire Ella for coaching on how to achieve extraordinary customer service. Incredibly service minded, actually never encountered anything like it. Impressed! (and no, I'm not bought)

What I appreciate most about Anita Dental is that it is a cloud-based solution, allowing us to access the system anytime and from anywhere. This flexibility makes it easy to manage our daily workflow and collaborate efficiently across the clinic. The system is also intuitive and easy to learn, making it simple for both new and experienced users to get started. I particularly like the ability to create tasks within the team, which improves communication and helps ensure that important follow-ups are not overlooked. Another valuable feature is that many workflows reduce the need to manually enter patient names. This minimizes the risk of typing errors or selecting the wrong patient, which improves both efficiency and patient safety. The customer support is another major strength. It is easy to submit support requests directly through the system, and the integrated remote support feature allows issues to be resolved quickly without unnecessary delays. I also appreciate that user guides and help documentation are built into the software, making it easy to find answers whenever needed. Finally, the support team is highly solution-oriented and genuinely listens to customer feedback. When we suggest improvements or request new features, they take our input seriously, communicate it to the development team, and regularly implement enhancements based on user feedback. It is reassuring to know that the software continues to evolve according to the needs of its users.

The cloud-based solution, the opportunity to work and have control from all over the world if you travel a lot. As well as all the great features we in the administration use on a daily basis to develop the clinic and staff. Anitapuls is one example.