Creatio
vs
Zoho One

Compare

Company size

Platform

Price information

Product features

Why do companies choose you?

Reviews

Creatio

Zoho One

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Company size

Number of employees

Microenterprises (1-10)

Small businesses (11-100)

Medium-sized businesses (101-500)

Large companies (500+)

Microenterprises (1-10)

Small businesses (11-100)

Medium-sized businesses (101-500)

Large companies (500+)

Platform

Cloud service

On-premises

Mobile app

Cloud service

On-premises

Mobile app

Price information

Free trial

Price from

Starting ...

Module pricing

Subscription pricing

Licence pricing

Free trial

Price from

Module pricing

Subscription pricing

Licence pricing

Product features in CRM Software

API integration

Built-in reminders

Calendar and activity integration

Call directly from CRM (click-to-call)

Call lists

Contact/prospect management

Create documents & contracts

E-signature and contract management

Education

Email marketing module

Integrated and digitised sales processes

Lead generation via the web

Lead scoring

Lead tracking

Pipeline management

Quote configurator/CPQ

Reporting and real-time sales forecasts

Resellers

Sales dashboards and KPI tracking

Send newsletter from CRM

Social CRM (social media integration)

API integration

Built-in reminders

Calendar and activity integration

Call directly from CRM (click-to-call)

Call lists

Contact/prospect management

Create documents & contracts

E-signature and contract management

Education

Email marketing module

Integrated and digitised sales processes

Lead generation via the web

Lead scoring

Lead tracking

Pipeline management

Quote configurator/CPQ

Reporting and real-time sales forecasts

Resellers

Sales dashboards and KPI tracking

Send newsletter from CRM

Social CRM (social media integration)

Why do companies choose you?

Why choose your system?

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Why choose your system?

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Why choose you as a supplier?

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Why choose you as a supplier?

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How do you position yourself in the market?

In Sweden, Creatio is typically positioned as a no-code CRM and workflow automation platform with strong AI capabilities, designed for organizations that need flexibility and process customization. It stands out in the market by combining CRM functionality with a no-code platform that allows both IT teams and business users to build applications and automate workflows without extensive coding.

Many companies evaluate Creatio as an alternative to platforms such as Salesforce or Microsoft Dynamics 365 when they are looking for a system that can be adapted to complex processes and industry-specific workflows. Its AI features and AI agents are also becoming an important differentiator, helping organizations automate tasks, analyze data, and support decision-making.

How do you position yourself in the market?

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What needs and challenges do you solve for the customer?

Creatio helps organizations solve challenges related to fragmented systems, manual processes, and inflexible CRM solutions. It enables companies to centralize customer data, automate workflows, and manage sales, marketing, and service operations on one platform.

With its no-code tools, both IT teams and business users can quickly customize processes and build applications without heavy development. Creatio also uses AI and AI agents to analyze data, recommend next steps, and automate routine tasks, helping teams work more efficiently and focus on higher-value activities.

What needs and challenges do you solve for the customer?

Sorry, no data yet.

Reviews

Based on 8 reviews

Based on 6 reviews

Ease of use

4.9

Collaboration with the supplier

5.0

Support and service

4.9

Range of features

5.0

Customisation and flexibility

5.0

Integration

4.8

Value for money

4.9

How satisfied are you overall?

4.8

Ease of use

4.5

Collaboration with the supplier

4.8

Support and service

4.8

Range of features

4.8

Customisation and flexibility

4.8

Integration

4.7

Value for money

4.8

How satisfied are you overall?

4.8

Reviews

Pros

I particularly liked the intuitive low-code development, the high level of flexibility in process design, and the ability to combine CRM and workflow automation on a single central platform.

The flexibility of the tool

We have been really pleased with the flexibility of Zoho One and the ability to tailor the solution to our business and workflows. For us, it has been important not just to have a standard system, but a solution that can evolve alongside the business. CRM Nordic has been excellent at understanding our needs and translating them into concrete solutions.

What we value most is the ability to customise Zoho to suit our actual service processes and operational needs. Nordic CRM has helped us to develop and continuously improve a bespoke solution for managing service orders. They understand how our staff work in practice and can quickly translate new requirements into specific changes to the system’s forms, fields, workflows and user interface. The collaboration is flexible, solution-oriented and characterised by a good understanding of our business.

Reviews

Cons

As the software offers a wide range of functions, it may take some time to get to grips with it. Furthermore, complex customisations may occasionally require technical expertise.

Creatio is not yet as well known as its competitors in the DACH region

The areas with which we are least satisfied relate primarily to the Zoho platform itself, rather than CRM Nordic. There are still a number of places where text and functions have not been translated into Danish, which results in a less seamless user experience – particularly when the system is also used directly by our Danish customers. We also find Zoho Bookings to be relatively limited. Here, we would like to see greater flexibility and the ability to create a more intuitive and user-friendly booking flow. Generally speaking, there are a few areas in Zoho where relatively simple requests require more customisation and development than one might initially expect.

An advanced, bespoke solution requires ongoing maintenance and further development as processes, products and internal requirements change. This means that new requirements sometimes need to be analysed and tested before they can be implemented. At the same time, flexibility is one of the solution’s greatest strengths, and Nordic CRM helps us to prioritise and implement the changes in a structured manner.

Creatio