Centuri
vs
ServiceDesk Plus
Centuri
ServiceDesk Plus
Company size
Number of employees
Microenterprises (1-10)
Small business (11-100)
Medium-sized enterprises (101-500)
Large companies (500+)
Microenterprises (1-10)
Small business (11-100)
Medium-sized enterprises (101-500)
Large companies (500+)
Platform
Cloud service
On-premises
Mobile app
Cloud service
On-premises
Mobile app
Price information
Free trial
Price model module
Subscription price model
Price model license
Free trial
Price model module
Subscription price model
Price model license
Product features in Case Management Systems
360 view (oneview in real time)
Case & response templates
Chat support
Customer service management & support
Customize & model reports
Delegation & feedback of sub-cases
Deviation management
Digital forms & self-service
Helpdesk case management
Integration with ERP/ CRM
Inventory
Knowledge database
Mobile-friendly interface
Self-service portal
Service management
SLA & Escalation
Statistics & follow-up module
Triggers
Webhooks & API
360 view (oneview in real time)
Case & response templates
Chat support
Customer service management & support
Customize & model reports
Delegation & feedback of sub-cases
Deviation management
Digital forms & self-service
Helpdesk case management
Integration with ERP/ CRM
Inventory
Knowledge database
Mobile-friendly interface
Self-service portal
Service management
SLA & Escalation
Statistics & follow-up module
Triggers
Webhooks & API
Reviews
Based on 10 reviews
Based on 2 reviews
Ease of use
Cooperation with the supplier
Support and service
Range of functions
Customisation and flexibility
Integration
Value for money
How satisfied are you overall?
Ease of use
Cooperation with the supplier
Support and service
Customisation and flexibility
Integration
Value for money
How satisfied are you overall?
Range of functions
Reviews
Pros
What we appreciate most about Centuri is the scalability. We can add/remove users as needed. WE can also add different uses as needed. This makes us feel comfortable that we pay for what we use.
Automation: Centuri offers powerful automation features that can save time and reduce manual workload. Users can create rules and workflows to automate repetitive tasks and processes.
Servicedesk Plus comes predefined to fulfil incident management. Possibilities to change content and functionality as needed.
A complete product for ITSM
ServiceDesk Plus works really well for request, incident, problem and change management. There is a plethora of features that are not used but supported by the product.
Reviews
Cons
Some basic things like personalised view, even ex documents that are read are still visible.
We miss that Centuri provides record keeping.
Documentation does not always match the functionality of the product.
Not enough granular role management for administrators.
Integration with/between other ITSM systems.
