Zuzana

Zuzana.ai is an AI-based customer service platform developed for e-commerce. The system brings together email, chat, social media, reviews and the helpdesk in one place. The AI can both respond to enquiries and carry out tasks such as order tracking, returns and reshipments. Zuzana stands out by only automating cases when the system is sufficiently confident, whilst the rest are forwarded to a member of staff.

The system is particularly well suited to online shops and e-commerce businesses that receive a high volume of customer enquiries across various channels. The solution is ideal for customer service teams looking to automate repetitive tasks, reduce response times and manage a growing volume of enquiries without losing control. The system can be integrated with an existing helpdesk or used as a comprehensive customer service solution.