Zammad Helpdesk
Zammad Helpdesk occurs in the following categories
Description of Zammad Helpdesk
Zammad is a powerful, open-source helpdesk system with ticketing, SLA handling, multichannel support and an integrated knowledge database. It offers real-time web and mobile interfaces as well as numerous automation and integration options.
Who is Zammad Helpdesk suitable for?
Ideal for medium-sized and larger IT teams, MSPs and organisations that want to operate SLA-compliant support and require flexibility in operation (cloud/on-premise) and data protection.
Company size
What size of company is this software suitable for?
11-500
Support
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Zammad Helpdesk occurs in the following categories
Zammad Helpdesk product features
Helpdesk Systems
Automated case management
Dashboard with live tracking
Deviation management
Division of responsibilities
External HelpDesk
Integration support
Internal HelpDesk
Knowledge bank
Permission management
Priority function
Reminder function
SLA management
Statistics & Monitoring
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