VerifyID

What do you like most?

The user-friendliness and how easy it is for us to build new KYC flows ourselves. We use the ‘build-it-yourself’ feature for many flows and love how easy it is to change them on the fly, so we don’t have to get in touch with a programmer or anyone else every time something needs adjusting. It gives us the freedom to manage everything ourselves in a system that’s just so easy to use. On top of that, it’s brilliant that there’s AI for case management, self-assessments and structure, so we spend almost no time on manual administrative work. But one of the best things is that we can easily send out contracts and link them to the client’s profile directly from the system, so we don’t need to use several different systems.

What do you like least?

The fact that there isn’t a mobile app yet. We mainly work on a computer, so it isn’t a problem in our day-to-day work, but when we’re out and about visiting clients, we do find ourselves wishing we could send out new verification links or manage cases a bit directly from our phones.

What problems do you feel VerifyID solves?

They have made our entire KYC process significantly faster and more manageable. We used to spend far too much time collecting documentation manually, chasing customers up for information and keeping track of where each individual case was. Now everything runs automatically in a single system, where customers are verified quickly, cases are neatly organised, and self-assessments and documentation are all stored in one place. The price is also absolutely perfect – it’s much cheaper than the other systems we initially looked at, and we feel confident that everything is properly documented should we be subject to an audit, for example.

What do you like most?

We’ve been using VerifyID for our KYC, and it’s been a really good experience. The system is easy to use and very straightforward from start to finish.

What do you like least?

If my ID is down, so is VerifyID, but that’s the only thing

What problems do you feel VerifyID solves?

It helps us keep everything organised, so we don’t actually have to do anything manually ourselves. The support is absolutely fantastic, and they always reply in a flash whenever we’ve had any questions. It makes a huge difference to know that there’s someone on hand ready to help straight away. I’d definitely recommend them."