Tebi

What do you like most?

The most important thing for us is that the till system, card payments and administration are all combined in a single solution from a single supplier. This has eliminated the need for a separate terminal agreement and, consequently, the interfaces where errors typically occur. The implementation went according to plan, the training required was minimal, and the pricing structure is transparent with no unforeseen costs.

What do you like least?

We have not identified any significant drawbacks during the period in which we have been using the system. The only reservation I would highlight is that the solution is based on a fixed system logic, which means that existing workflows must, to a certain extent, be adapted to the system rather than the other way round. In our case, this has not had any practical implications.

What problems do you feel Tebi solves?

Our previous setup consisted of a till system and a payment solution from two separate suppliers. This resulted in daily manual reconciliation and an unclear division of responsibility in the event of operational disruptions. Both issues have been resolved with Tebi, as reconciliation takes place automatically and we have a single point of contact for support. Furthermore, the system’s reporting provides ongoing and reliable insight into turnover broken down by product group, which forms part of our decision-making process regarding product range and staffing.

What do you like most?

Point of sale and payment in the same system. No separate terminal agreement, no manual reconciliation, just one supplier to deal with. Easy to learn.

What do you like least?

Nothing of note so far. You have to get used to Tebis’s own logic rather than recreating your old setup.

What problems do you feel Tebi solves?

It eliminated the need for daily reconciliation between the till system and the terminal, and gave us a single point of contact for operational issues. The reporting provides an ongoing overview of sales and product categories.

What do you like most?

The till system and payment processing are part of the same solution. We no longer have a separate terminal contract, and we’ve noticed the difference both in our paperwork and in our day-to-day operations on the shop floor. The user interface is simple enough that training new staff is over in no time, and we know exactly what the solution costs us.

What do you like least?

We haven’t come across anything worth mentioning. If I had to be critical, I’d say the system is built on a specific logic that you have to get to grips with — you can’t just copy over your previous setup. For us, the transition took just a few days.

What problems do you feel Tebi solves?

Our previous set-up required daily manual reconciliation between the till system and the terminal, and when operational problems arose, it was unclear who was responsible. That’s no longer the case. Furthermore, the reporting gives us an up-to-date picture of sales, so decisions on the menu and staff rota are based on figures rather than gut feelings.