Summera Support
Summera Support occurs in the following categories
Description of Summera Support
Company size
What size of company is this software suitable for?
1-500+
Mobile app
Is there a mobile app?
Support
How can you contact the supplier?
Education
How can you train the customer?
Test period
Can I get a free trial?
Yes
No
What do others think of the software?
Reviews and ratings about Summera Support
Ease of use
Cooperation with the supplier
Support and service
Range of functions
Customisation and flexibility
Integration
Value for money
How satisfied are you overall?
Owner•
Microenterprises (1-10)•
Verified person•
Sweden•
November 2024
What do you like most?
Adaptability
What do you like least?
None
What business-critical problems do you feel Summera Support solves?
Management of different order flows. control. Overview and simplicity.
Ease of use
Cooperation with the supplier
Support and service
Range of functions
Customisation and flexibility
Integration
Value for money
How satisfied are you overall?
Users of the system•
Microenterprises (1-10)•
Verified person•
Sweden•
November 2023
What do you like most?
Easy and self-instructional, and fast support
What do you like least?
No possibility to attach files to addresses/objects
What business-critical problems do you feel Summera Support solves?
Link to financial systems and reporting to customers.
Ease of use
Cooperation with the supplier
Support and service
Range of functions
Customisation and flexibility
Integration
Value for money
How satisfied are you overall?
COO•
Medium enterprise (101-500)•
Verified person•
Sweden•
November 2023
What do you like most?
The simple yet functional layout and operation .
What do you like least?
With a lot of customers/users, it becomes a bit overwhelming at some points.
What business-critical problems do you feel Summera Support solves?
All steps linked to our service notification.
Ease of use
Cooperation with the supplier
Support and service
Range of functions
Customisation and flexibility
Integration
Value for money
How satisfied are you overall?
Summera Support occurs in the following categories
Summera Support product features
Work Order Management Software
Article register with prices
Checklist
Contract management
Customer asset project status
Digital signing
Document management
GDPR support
GPS support
Invoice documents
Log material consumption
Payroll/accounting integration
Performance analysis
Personnel logbook
Project-linked expenditure recording
Quotation tool
Time reporting
Field Service Software
Article register with prices
Checklist
Contract management
Customer portal - access to project status
Dashboard & profitability analysis
Digital signing
Dispatch
Document management
GDPR support
GPS support
Log material consumption
Payroll/accounting integration
Project-linked expenditure recording
Quotation tool
Time reporting
Case Management Systems
360 view (oneview in real time)
Case & response templates
Customer service management & support
Customize & model reports
Delegation & feedback of sub-cases
Deviation management
Digital forms & self-service
Helpdesk case management
Integration with ERP/ CRM
Inventory
Knowledge database
Mobile-friendly interface
Service management
SLA & Escalation
Statistics & follow-up module
Triggers
Webhooks & API
Customer Service System
Case status
Handling time
Phone
Priority function
Smart division of labour
Standard reply
Statistics and reports
Tickets
Property Management Systems
Accommodation portal
API
Case management
Inspection tools
Maintenance planning
Statistics and reports
Complaint Management System
API
Digital templates
Division of responsibilities
Follow-up in real time
My pages
Reports and statistics
Triggers
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