ServIT Center
ServIT Center occurs in the following categories
Description of ServIT Center
Company size
What size of company is this software suitable for?
1-500
Mobile app
Is there a mobile app?
Support
How can you contact the supplier?
Education
How can you train the customer?
Test period
Can I get a free trial?
Yes
No
What do others think of the software?
Reviews and ratings about ServIT Center
Ease of use
Cooperation with the supplier
Support and service
Range of functions
Customisation and flexibility
Integration
Value for money
How satisfied are you overall?
Head of Real Estate•
Microenterprises (1-10)•
Verified person•
Sweden•
March 2024
What do you like most?
Easy to use and customisable to your business needs.
What do you like least?
The only thing I can comment on is that it updates with a certain delay, so if my colleague has opened a case, but I have to answer the customer myself, I have to wait about 10 minutes before I can access the writing window in the case. One wish is also that among the four icons at the top (i.e. "to handle"; "handle today"; "received today"; "closed today") "my cases" is added where you can quickly see how many you have.
What business-critical problems do you feel ServIT Center solves?
Communication with customers is much smoother with Servit! Now we have time to work on solving the errors instead of emailing back and forth with information. It's great!
Ease of use
Cooperation with the supplier
Support and service
Range of functions
Customisation and flexibility
Integration
Value for money
How satisfied are you overall?
IT technician responsible for the administration of ServIT•
Large company (500+)•
Verified person•
Sweden•
August 2023
What do you like most?
ServIT is easy to use and has good administration. But the best thing about ServIT is the support. ServIT has an incomparably fast and good support. No matter how complicated my question or problem is, I have received lightning-fast help
What do you like least?
There is nothing to criticise.
What business-critical problems do you feel ServIT Center solves?
ServIT is a very good solution if you want to have a support loop that users call in to.
Ease of use
Cooperation with the supplier
Support and service
Range of functions
Customisation and flexibility
Integration
Value for money
How satisfied are you overall?
Customer service manager•
Small business (11-100)•
Verified person•
Sweden•
April 2023
What do you like most?
The user interface and ease of use
What do you like least?
Nothing special
What business-critical problems do you feel ServIT Center solves?
Ease of use
Cooperation with the supplier
Support and service
Range of functions
Customisation and flexibility
Integration
Value for money
How satisfied are you overall?
ServIT Center occurs in the following categories
ServIT Center product features
Helpdesk Systems
Automated case management
Dashboard with live tracking
Deviation management
Division of responsibilities
External HelpDesk
Integration support
Internal HelpDesk
Knowledge bank
Permission management
Priority function
Reminder function
SLA management
Statistics & Monitoring
Case Management Systems
360 view (oneview in real time)
Case & response templates
Chat support
Customer service management & support
Customize & model reports
Delegation & feedback of sub-cases
Deviation management
Digital forms & self-service
Helpdesk case management
Integration with ERP/ CRM
Knowledge database
Mobile-friendly interface
Self-service portal
Service management
SLA & Escalation
Statistics & follow-up module
Triggers
Webhooks & API
Customer Service System
Case status
Handling time
Livechat
Phone
Priority function
Self-help
Sentiment analysis
Smart division of labour
Standard reply
Statistics and reports
Tickets
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