ServiceDesk Plus - MicroNova
ServiceDesk Plus - MicroNova occurs in the following categories
Description of ServiceDesk Plus - MicroNova
ServiceDesk Plus is an ITSM platform for incident, problem, change and asset management. It combines ticketing, expertise database, automation and analytics with omnichannel support functionalities. The platform is available in the cloud and on-premise and integrates AI tools such as Zia and Microsoft Copilot
Who is ServiceDesk Plus - MicroNova suitable for?
The solution is suitable for SMEs to large companies that want to map ITIL-compliant processes. It is ideal for IT departments with requirements for SLA, asset management, self-service portals and automation.
Company size
What size of company is this software suitable for?
11-500+
Support
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ServiceDesk Plus - MicroNova?
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ServiceDesk Plus - MicroNova occurs in the following categories
ServiceDesk Plus - MicroNova product features
Helpdesk Systems
Automated case management
Dashboard with live tracking
Deviation management
Division of responsibilities
External HelpDesk
Integration support
Internal HelpDesk
Knowledge bank
Permission management
Priority function
Reminder function
SLA management
Statistics & Monitoring
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