Service Processes
Service Processes occurs in the following categories
Description of Service Processes
An AI-supported, enterprise-capable ITSM/ESM system from Germany (formerly helpLine) with ticket management, self-service, change, incident and SLA management as well as process automation.
Who is Service Processes suitable for?
Perfect for larger companies, public administration and IT service providers that require ITIL-compliant, fully automated and end-to-end service processes.
Company size
What size of company is this software suitable for?
101-500+
Support
How can you contact the supplier?
Test period
Can I get a free trial?
Yes
No
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Service Processes occurs in the following categories
Service Processes product features
Helpdesk Systems
Automated case management
Dashboard with live tracking
Deviation management
Division of responsibilities
External HelpDesk
Integration support
Internal HelpDesk
Knowledge bank
Permission management
Priority function
Reminder function
SLA management
Statistics & Monitoring
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