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Questback

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Description of Questback

Questback is a leading feedback and experience management platform designed to help organisations unlock invaluable insights from their customers and employees. We empower businesses by transforming raw feedback into actionable intelligence, driving long-term, sustainable growth. What do we do and what makes us different? We don't just provide feedback tools - we provide the means to truly understand and act on that feedback. Our solutions are tailored to seamlessly fit your organisation's needs, helping you turn data into real-time actions that drive engagement, improve loyalty, and ultimately boost your bottom line. What sets Questback apart is our deep commitment to supporting you every step of the way. Our platform is intuitive and effortless to use, but our expert guidance, personalised support, and strategic insights are what make us truly stand out. We go beyond the basics, offering a premium level of service, from onboarding to analytics, ensuring you maximise the value of every piece of feedback. With Questback, you're not just collecting feedback - you're fueling your organisation's success with data that leads to winning strategies.

Who is Questback suitable for?

Questback is designed for organisations that recognise the power of feedback to drive growth and success. Our platform is versatile and scalable, making it suitable for a wide range of industries and business sizes. Whether you're in healthcare, finance, retail, or education, Questback empowers you to listen to your customers, employees, and stakeholders, turning insights into measurable results.

Company size

What size of company is this software suitable for?

11-500+

Mobile app

Is there a mobile app?

Support

How can you contact the supplier?

Education

How can you train the customer?

Test period

Can I get a free trial?

Yes

No

What do others think of the software?

Reviews and ratings about Questback

Ease of use

Cooperation with the supplier

Support and service

Range of functions

Customisation and flexibility

Value for money

How satisfied are you overall?

Integration

Administrator

Medium enterprise (101-500)

Verified person

Sweden

May 2026

What do you like most?

The ease of getting in touch with you and that you always respond quickly and in detail

What do you like least?

Nothing to complain about

What business-critical problems do you feel Questback solves?

Not relevant in my role

Ease of use

Cooperation with the supplier

Support and service

Range of functions

Customisation and flexibility

Value for money

How satisfied are you overall?

Comment from software owner

Thank you for your kind and positive feedback! Questback invests in proactive guidance to ensure organizations get real value from customer surveys and employee surveys. Your feedback tells us that our efforts are appreciated.  - Daniel Delviken

HR

Small business (11-100)

Verified person

Sweden

December 2025

What do you like most?

Easy to customise for our business.

What do you like least?

Not detected anything so far that does not work.

What business-critical problems do you feel Questback solves?

Helping us in our ISO work on quality.

Ease of use

Cooperation with the supplier

Support and service

Range of functions

Customisation and flexibility

Integration

Value for money

How satisfied are you overall?

Comment from software owner

Thank you for taking the time to leave a review of Questback. We are pleased to hear that Questback’s online tool for customer feedback and employee feedback supports your ISO quality management work. It is especially good to hear that the tool is easy to adapt to your organisation. Questback invests heavily in integrating the tool with each customer’s unique setup, and in proactively supporting and guiding customers who want to get as much value as possible from their customer surveys and employee surveys. Your feedback tells us that we are on the right track.  - Daniel Delviken

Industry developer

Small business (11-100)

Verified person

Sweden

October 2024

What do you like most?

Fantastic support and co-operation with Questback!

What do you like least?

There is nothing!

What business-critical problems do you feel Questback solves?

Gives us a picture of how our members experience their daily lives and their judgements about the future.

Ease of use

Cooperation with the supplier

Support and service

Range of functions

Customisation and flexibility

Integration

Value for money

How satisfied are you overall?

Comment from software owner

Thank you for taking the time to leave feedback. It is valuable for us to know that Questback’s tool gives you insight into how your members experience their everyday lives and how they view the future. Questback invests in being proactive and ensuring that our customers get maximum value from their member surveys, customer surveys and employee surveys.  - Daniel Delviken

Questback product features

Employee Pulse Survey Tools

AI assistance

API Technical support

Automatic mailings

Continuous heart rate monitoring

Different languages

Employee Net Promoter Score (eNPS)

Feedback

Give praise

Heatmap Analysis

KPI's/ TURNOVER

NPS benchmarks

Real-time data

Research-based questions

Sync of personnel data

Online Survey Tools

Adaptive forms

Customizable Design

Mobile Optimization

Multilingual Support

Multiple distribution channels

Real-time Analysis

Template Library

Online Form Builder Software

API Integration

Create forms

Document templates

Flexible forms

Statistics and Analysis

Customer Survey Software

API

Automatic reminders

Flexible design

Multilingual surveys

Multiple distribution channels

Net promoter score

Ready-made templates

Reports and analyses

Employee Engagement Software

API set

Automatic reminders

Benchmarking

Chat function

Encrypted information

Ready-made templates

Segment data

Selectable design

SMS

Tools for statistics & analysis

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