Puzzel

"The Case Management customer service centre system from Puzzle is designed to help companies organise and streamline their customer service processes. Here you get a case management system with a focus on good customer service. Through the platform, you can utilise features such as live chat, standard reply function and the generation of statistics and reports on various customer service activities. This allows you to look at your key figures and make data-driven decisions. With Puzzle's Customer Insight module, you also have access to the creation of customer surveys. Not only is the system designed to make your external customer service more efficient, it also creates good internal communication with features such as status tracking.

Puzzle's customers include a diverse group of organisations, all of which have used Puzzle to improve their customer service functions and achieve greater efficiency. This includes companies in industries such as retail, telecoms, technology and travel.