OTRS Helpdesk-Software
OTRS Helpdesk-Software occurs in the following categories
Description of OTRS Helpdesk-Software
OTRS is a comprehensive service management suite with structured ticketing, automation rules, SLA/workflow control and multichannel support. It is now being continued under EasyVista.
Who is OTRS Helpdesk-Software suitable for?
Ideal for larger enterprises, ITSM/helpdesk teams, MSPs and compliance-driven organisations that require robust SLA control, compliance and deep customisability.
Company size
What size of company is this software suitable for?
101-500+
Support
How can you contact the supplier?
Test period
Can I get a free trial?
Yes
No
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OTRS Helpdesk-Software occurs in the following categories
OTRS Helpdesk-Software product features
Helpdesk Systems
Automated case management
Dashboard with live tracking
Deviation management
Division of responsibilities
External HelpDesk
Integration support
Internal HelpDesk
Knowledge bank
Permission management
Priority function
Reminder function
SLA management
Statistics & Monitoring
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