Nilex
Nilex occurs in the following categories
Description of Nilex
Company size
What size of company is this software suitable for?
1-500+
Support
How can you contact the supplier?
Test period
Can I get a free trial?
Yes
No
What do others think of the software?
Reviews and ratings about Nilex
Ease of use
Cooperation with the supplier
Support and service
Range of functions
Customisation and flexibility
Integration
Value for money
How satisfied are you overall?
Aftermarket Controller•
Medium enterprise (101-500)•
Verified person•
Sweden•
February 2021
What do you like most?
The simplicity and ease of use of the SSP. It makes it very easy to teach our customers how we want them to register their tickets.
What do you like least?
Configurations. I think there is a good chance to reorganise how the settings are presented to make it easier for a SuperAdmin to go in and make the changes they want. Then we miss an easier integration to send out tickets by email in a smoother way.
What business-critical problems do you feel Nilex solves?
Nilex allows us to control what information we want from our customers. It allows us to use those statistics to develop our organisation, something that we were not able to do before.
Ease of use
Cooperation with the supplier
Support and service
Range of functions
Customisation and flexibility
Integration
Value for money
How satisfied are you overall?
IT Support Manager•
Large company (500+)•
Verified person•
Sweden•
February 2021
What do you like most?
That it is an easy system to work in for caseworkers and administrators to develop it.
What do you like least?
Trying to keep a steady introduction of different things that you want to do with the system.
What business-critical problems do you feel Nilex solves?
A simplification for our users to be able to find solutions themselves in the knowledge bank. A clarity for the administrators to work with the right case according to our SLA levels.
Ease of use
Cooperation with the supplier
Support and service
Range of functions
Customisation and flexibility
Integration
Value for money
How satisfied are you overall?
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Nilex occurs in the following categories
Nilex product features
Helpdesk Systems
Automated case management
External HelpDesk
Integration support
Internal HelpDesk
Knowledge bank
Reminder function
SLA management
Statistics & Monitoring
Business Systems
Analysis tools
Case management
Document management
Modular
Permission management
Process map
Resource Management
Strategy development
Field Service Software
Article register with prices
Checklist
Contract management
Customer portal - access to project status
Digital signing
Dispatch
Document management
GDPR support
GPS support
Payroll/accounting integration
Project-linked expenditure recording
Quotation tool
Scheduling
Case Management Systems
360 view (oneview in real time)
Case & response templates
Chat support
Customer service management & support
Customize & model reports
Delegation & feedback of sub-cases
Deviation management
Digital forms & self-service
Helpdesk case management
Integration with ERP/ CRM
Inventory
Knowledge database
Mobile-friendly interface
Self-service portal
Service management
SLA & Escalation
Statistics & follow-up module
Triggers
Webhooks & API
Contract Management System
Administrative authority levels
Automatic reminders
Contract overview
Contract review tools
Search function
Statistics
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