Miralix

Miralix is an omnichannel contact centre and communication platform that helps companies unify customer dialogue across phone, chat, email and other digital channels. The platform provides a comprehensive overview of all enquiries and makes it possible to route and manage communication efficiently through workflows and integrations. The system can also support case and ticket-based handling, where incoming enquiries are registered as tickets or cases and distributed to the right employees. D

Miralix is particularly suitable for companies and organisations with many customer inquiries across multiple channels, especially where telephone still plays a central role in customer service. It is typically used by support and customer service departments that need a better overview, faster routing and more efficient handling of enquiries and tickets.