LeadDesk
LeadDesk occurs in the following categories
Description of LeadDesk
Who is LeadDesk suitable for?
Company size
What size of company is this software suitable for?
1-500
Support
How can you contact the supplier?
Test period
Can I get a free trial?
Yes
No
What do others think of the software?
Reviews and ratings about LeadDesk
Ease of use
Cooperation with the supplier
Support and service
Range of functions
Customisation and flexibility
Integration
Value for money
How satisfied are you overall?
business owners•
Microenterprises (1-10)•
Verified person•
Sweden•
May 2025
What do you like most?
simple layout
What do you like least?
customer service and tricky contracts
What business-critical problems do you feel LeadDesk solves?
inflexible, expensive, dodgy deals and worst customer service
Ease of use
Cooperation with the supplier
Support and service
Range of functions
Customisation and flexibility
Integration
Value for money
How satisfied are you overall?
corporate customer•
Microenterprises (1-10)•
Verified person•
Sweden•
April 2025
What do you like most?
Good servers
What do you like least?
This is not the same company as 5 years ago. Very dodgy contracts and systems: if you buy something it is added straight away, if you remove something they continue to bill even though it is removed from the system and the customer is not using it, you have to notify them in writing 2 weeks before the next month. Every month (without exception) they overbill, which is both time and energy consuming to try to correct. They charge per account, not number of agents logged in. Admin account is 1000 SEK extra. They charge thousands for the number of numbers you call, and a dialer costs 1000 SEK a month. Phone numbers are locked for 6 months. You can get all this included, for a fraction of the cost of competitors who actually answer and care about their customers.
What business-critical problems do you feel LeadDesk solves?
They can call customers
Ease of use
Cooperation with the supplier
Support and service
Range of functions
Customisation and flexibility
Integration
Value for money
How satisfied are you overall?
Do you work
for this company?
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LeadDesk occurs in the following categories
LeadDesk product features
Auto Dialers
Automatic re-inflation
Call recordings
Campaigns
Contact history
Dashboard
Forwarding
Statistics and analysis
Customer Service System
Case status
Handling time
Livechat
Phone
Priority function
Self-help
Sentiment analysis
Smart division of labour
Statistics and reports
Call Centre Software
Voice response
Voicemail
Reports and statistics
Voicemail menu with button selection
Workforce Management Program
Analysis tools
Forecasts
Reports
Scheduling
Strategic planning
Time reporting
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software suit me?
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