Kundo
Kundo occurs in the following categories
Description of Kundo
Who is Kundo suitable for?
Company size
What size of company is this software suitable for?
11-500+
Mobile app
Is there a mobile app?
Support
How can you contact the supplier?
Education
How can you train the customer?
Test period
Can I get a free trial?
Yes
No
What do others think of the software?
Reviews and ratings about Kundo
Ease of use
Cooperation with the supplier
Support and service
Range of functions
Customisation and flexibility
Integration
Value for money
How satisfied are you overall?
Customer Service Manager•
Small business (11-100)•
Verified person•
Sweden•
April 2026
What do you like most?
Simplicity and Chloé
What do you like least?
The statistics but I know you are working on them
What business-critical problems do you feel Kundo solves?
Accessibility and CSAT follow-up
Ease of use
Cooperation with the supplier
Support and service
Range of functions
Customisation and flexibility
Integration
Value for money
How satisfied are you overall?
Business Development Project Manager•
Medium enterprise (101-500)•
Verified person•
Sweden•
October 2020
What do you like most?
As a company, we feel that Kundo is extremely keen for us to be satisfied with the products and they are willing to spend a lot of time listening to our feedback and developing the services according to our needs. We are simply super satisfied!
What do you like least?
What business-critical problems do you feel Kundo solves?
The products are very good and easy to use, they make it easier for us as a company, our customer service and support first and foremost, as well as for our customers and retailers.
Ease of use
Support and service
How satisfied are you overall?
Customer service agents•
Large company (500+)•
Verified person•
Sweden•
October 2020
What do you like most?
Such a useful and user-friendly tool. Been working in it for many years now and what was good from the start just gets better and better. Top marks also in contact with the support, always fast, nice and helpful! The best customer service I have come into contact with.
What do you like least?
What business-critical problems do you feel Kundo solves?
Ease of use
Support and service
How satisfied are you overall?
Kundo occurs in the following categories
Kundo product features
Chatbot Software
AI chatbot
API
Codeless
Connection to Live Chat
Customer service
Integration modules
Multilingual support
Natural language
Rule-driven chatbot
Sales support
Social media integration
Case Management Software
360 view (oneview in real time)
Case & response templates
Chat support
Customer service management & support
Customize & model reports
Delegation & feedback of sub-cases
Deviation management
Digital forms & self-service
Helpdesk case management
Integration with ERP/ CRM
Inventory
Knowledge database
Mobile-friendly interface
Self-service portal
Service management
SLA & Escalation
Statistics & follow-up module
Triggers
Webhooks & API
Customer Service Software
Case status
Handling time
Livechat
Priority function
Self-help
Sentiment analysis
Smart division of labour
Standard reply
Statistics and reports
Tickets
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