HEINZELMANN Service.Desk
HEINZELMANN Service.Desk occurs in the following categories
Description of HEINZELMANN Service.Desk
HEINZELMANN Service.Desk is a modular helpdesk and ITSM platform with ticketing, SLAs, knowledge database, asset integration, chat and e-mail connection for internal and external users.
Who is HEINZELMANN Service.Desk suitable for?
Ideal for SMEs to large organisations from IT, HR, facilities, public authorities and e-government that want to map flexible, ITIL-compliant service processes - on-premise or in the cloud.
Company size
What size of company is this software suitable for?
1-500
Support
How can you contact the supplier?
Test period
Can I get a free trial?
Yes
No
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HEINZELMANN Service.Desk occurs in the following categories
HEINZELMANN Service.Desk product features
Helpdesk Systems
Automated case management
Dashboard with live tracking
Deviation management
Division of responsibilities
External HelpDesk
Integration support
Internal HelpDesk
Knowledge bank
Permission management
Priority function
Reminder function
SLA management
Statistics & Monitoring
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