Lynes
vs
Touchpoint
Company size
Number of employees
Microenterprises (1-10)
Small businesses (11-100)
Medium-sized businesses (101-500)
Large companies (500+)
Microenterprises (1-10)
Small businesses (11-100)
Medium-sized businesses (101-500)
Large companies (500+)
Platform
Cloud service
Mobile app
Cloud service
Mobile app
Price information
Free trial
Module pricing
Subscription pricing
Licence pricing
Free trial
Module pricing
Subscription pricing
Licence pricing
Product features in Business Phone Systems
Calendar synchronisation
Integration with business systems (CTI)
Interactive voice response (IVR)
Landline numbers (geographic numbers)
Opening hours & time-based routing
Operator independence (number portability)
Queuing system
Response groups/queues (ACD)
Softphone
Transfer of ongoing calls
Voice menu with keypad selection
Voicemail (with voicemail-to-email)
Calendar synchronisation
Integration with business systems (CTI)
Interactive voice response (IVR)
Landline numbers (geographic numbers)
Opening hours & time-based routing
Operator independence (number portability)
Queuing system
Response groups/queues (ACD)
Softphone
Transfer of ongoing calls
Voice menu with keypad selection
Voicemail (with voicemail-to-email)
Product features in Call Center Software
Calendar synchronisation
Call recording
IVR menu with keypad options
Queue management
Recorded messages
Reports and statistics
Softphone
Voicemail
Calendar synchronisation
Call recording
IVR menu with keypad options
Queue management
Recorded messages
Reports and statistics
Softphone
Voicemail
Reviews
Pros
The development is moving forward at a rapid pace. Feels like a modern solution that understands the needs and what will be important functions in the future for companies.
Like that it is more than "just" switchboard services and can cover more needs.
The system is very user-friendly and smooth for both users and administrators. The switchboard is modern and mobile-friendly, making it easy to handle calls. I also appreciate the fast and helpful support.
Sorry, no data yet.
Reviews
Cons
That everything is not web-based as before. Where we could manage everything from our customers, to quotes, contracts, etc.
Tested all the gears and today there is nothing I do not like.
Sorry, no data yet.
