Sweet Systems
vs
Intercom Helpdesk
Sweet Systems
Intercom Helpdesk
Company size
Number of employees
Microenterprises (1-10)
Small business (11-100)
Medium-sized enterprises (101-500)
Large companies (500+)
Microenterprises (1-10)
Small business (11-100)
Medium-sized enterprises (101-500)
Large companies (500+)
Platform
Cloud service
On-premises
Mobile app
Cloud service
On-premises
Mobile app
Price information
Free trial
Price model module
Subscription price model
Price model license
Free trial
Price model module
Subscription price model
Price model license
Product features in Case Management Systems
360 view (oneview in real time)
Case & response templates
Chat support
Customer service management & support
Customize & model reports
Delegation & feedback of sub-cases
Deviation management
Digital forms & self-service
Helpdesk case management
Integration with ERP/ CRM
Inventory
Knowledge database
Mobile-friendly interface
Self-service portal
Service management
SLA & Escalation
Statistics & follow-up module
Triggers
Webhooks & API
360 view (oneview in real time)
Case & response templates
Chat support
Customer service management & support
Customize & model reports
Delegation & feedback of sub-cases
Deviation management
Digital forms & self-service
Helpdesk case management
Integration with ERP/ CRM
Inventory
Knowledge database
Mobile-friendly interface
Self-service portal
Service management
SLA & Escalation
Statistics & follow-up module
Triggers
Webhooks & API
Reviews
Pros
Having an open and flexible platform allows you to develop according to specific requests, without being limited too much by fixed frameworks or predetermined features.
Very user-friendly and smooth. Feels modern and easy to integrate with other systems. A big plus is Form Designer where we can create and edit our digital forms ourselves. I also really appreciate the support and staff at Sweet who are always accommodating, fast and helpful.
Sorry, no data yet.
Reviews
Cons
Challenges in keeping to schedules and there are long lead times, creating unnecessary delays and inefficiencies in the process.
Satisfied with most things
Sorry, no data yet.
