Sweet Systems
vs
Freshdesk
Sweet Systems
Freshdesk
Company size
Number of employees
Microenterprises (1-10)
Small business (11-100)
Medium-sized enterprises (101-500)
Large companies (500+)
Microenterprises (1-10)
Small business (11-100)
Medium-sized enterprises (101-500)
Large companies (500+)
Platform
Cloud service
On-premises
Mobile app
Cloud service
On-premises
Mobile app
Price information
Free trial
Price model module
Subscription price model
Price model license
Free trial
Price model module
Subscription price model
Price model license
Product features in Case Management Systems
360 view (oneview in real time)
Case & response templates
Chat support
Customer service management & support
Customize & model reports
Delegation & feedback of sub-cases
Deviation management
Digital forms & self-service
Helpdesk case management
Integration with ERP/ CRM
Inventory
Knowledge database
Mobile-friendly interface
Self-service portal
Service management
SLA & Escalation
Statistics & follow-up module
Triggers
Webhooks & API
360 view (oneview in real time)
Case & response templates
Chat support
Customer service management & support
Customize & model reports
Delegation & feedback of sub-cases
Deviation management
Digital forms & self-service
Helpdesk case management
Integration with ERP/ CRM
Inventory
Knowledge database
Mobile-friendly interface
Self-service portal
Service management
SLA & Escalation
Statistics & follow-up module
Triggers
Webhooks & API
Product features in Field Service Software
Article register with prices
Checklist
Contract management
Customer portal - access to project status
Dashboard & profitability analysis
Digital signing
Dispatch
Document management
GDPR support
GPS support
Log material consumption
Payroll/accounting integration
Project-linked expenditure recording
Quotation tool
Scheduling
Time reporting
Article register with prices
Checklist
Contract management
Customer portal - access to project status
Dashboard & profitability analysis
Digital signing
Dispatch
Document management
GDPR support
GPS support
Log material consumption
Payroll/accounting integration
Project-linked expenditure recording
Quotation tool
Scheduling
Time reporting
Product features in Helpdesk Systems
Automated case management
Dashboard with live tracking
Deviation management
Division of responsibilities
External HelpDesk
Integration support
Internal HelpDesk
Knowledge bank
Permission management
Priority function
Reminder function
SLA management
Statistics & Monitoring
Automated case management
Dashboard with live tracking
Deviation management
Division of responsibilities
External HelpDesk
Integration support
Internal HelpDesk
Knowledge bank
Permission management
Priority function
Reminder function
SLA management
Statistics & Monitoring
Product features in Customer Service System
Case status
Handling time
Livechat
Phone
Priority function
Self-help
Sentiment analysis
Smart division of labour
Standard reply
Statistics and reports
Tickets
Case status
Handling time
Livechat
Phone
Priority function
Self-help
Sentiment analysis
Smart division of labour
Standard reply
Statistics and reports
Tickets
Reviews
Based on 7 reviews
Based on 2 reviews
Ease of use
Cooperation with the supplier
Support and service
Range of functions
Customisation and flexibility
Integration
Value for money
How satisfied are you overall?
Ease of use
Cooperation with the supplier
Support and service
Range of functions
Customisation and flexibility
Integration
Value for money
How satisfied are you overall?
Reviews
Pros
Having an open and flexible platform allows you to develop according to specific requests, without being limited too much by fixed frameworks or predetermined features.
Very user-friendly and smooth. Feels modern and easy to integrate with other systems. A big plus is Form Designer where we can create and edit our digital forms ourselves. I also really appreciate the support and staff at Sweet who are always accommodating, fast and helpful.
Freshdesk has been very good in their treatment of us as a customer. Always available and professional in resolving the issues that we have reported. Freshdesk has many great functionalities that help us maintain a quality customer service 24/7.
Reviews
Cons
Challenges in keeping to schedules and there are long lead times, creating unnecessary delays and inefficiencies in the process.
Satisfied with most things
I'm tired of working in this system. I want our old system back.
