SuperOffice Service
vs
Imbox
SuperOffice Service
Company size
Number of employees
Microenterprises (1-10)
Small business (11-100)
Medium-sized enterprises (101-500)
Large companies (500+)
Microenterprises (1-10)
Small business (11-100)
Medium-sized enterprises (101-500)
Large companies (500+)
Platform
Cloud service
On-premises
Mobile app
Cloud service
On-premises
Mobile app
Price information
Free trial
Price model module
Subscription price model
Price model license
Free trial
Price model module
Subscription price model
Price model license
Product features in Helpdesk Systems
Automated case management
Dashboard with live tracking
Deviation management
Division of responsibilities
External HelpDesk
Integration support
Internal HelpDesk
Knowledge bank
Permission management
Priority function
Reminder function
SLA management
Statistics & Monitoring
Automated case management
Dashboard with live tracking
Deviation management
Division of responsibilities
External HelpDesk
Integration support
Internal HelpDesk
Knowledge bank
Permission management
Priority function
Reminder function
SLA management
Statistics & Monitoring
Reviews
Based on 20 reviews
Based on 2 reviews
Ease of use
Cooperation with the supplier
Support and service
Range of functions
Customisation and flexibility
Integration
Value for money
How satisfied are you overall?
Ease of use
Cooperation with the supplier
Support and service
Range of functions
Customisation and flexibility
Integration
Value for money
How satisfied are you overall?
Reviews
Pros
Provides a good overview of all incoming cases. Easy for users to work with.
Simple case management that creates good traceability. Easy to collaborate with others in the company by assigning the task.
Easy to use, efficient, increases sales and above all a wonderful support from ImBox for questions!
User-friendly with features customised to simplify case management. Onboarding and training on the tool free of charge and fast support.
Reviews
Cons
A bit locked in functionality (for now).
I would like the small free text search to be broader. Our contact person at SO received my feedback with interest and commitment, looking forward to further development.
Sorry, no data yet.
