SuperOffice Service
vs
Add Ledningssystem
SuperOffice Service
Add Ledningssystem
Company size
Number of employees
Microbusinesses (1-10)
Small businesses (11-100)
Medium-sized businesses (101-500)
Large companies (500+)
Microbusinesses (1-10)
Small businesses (11-100)
Medium-sized businesses (101-500)
Large companies (500+)
Platform
Cloud service
On-premises
Mobile app
Cloud service
On-premises
Mobile app
Price information
Free trial
Module pricing
Subscription pricing
Licence pricing
Free trial
Module pricing
Subscription pricing
Licence pricing
Product features in Case Management Software
Automation and triggers
Case & response templates
Chat for customer and internal support
Customer service management & support
Customisable reports
Deviation management
Digital forms & self-service
Help desk functionality
Integration with ERP/CRM
Inventory and asset management
Knowledge base
Mobile-friendly interface
Real-time 360-degree overview
Self-service portal
Service management
SLA & escalation
Statistics & monitoring module
Sub-cases and delegation
Webhooks & API
Automation and triggers
Case & response templates
Chat for customer and internal support
Customer service management & support
Customisable reports
Deviation management
Digital forms & self-service
Help desk functionality
Integration with ERP/CRM
Inventory and asset management
Knowledge base
Mobile-friendly interface
Real-time 360-degree overview
Self-service portal
Service management
SLA & escalation
Statistics & monitoring module
Sub-cases and delegation
Webhooks & API
Reviews
Based on 20 reviews
Based on 21 reviews
Ease of use
4.3
Collaboration with the supplier
4.8Highest
Support and service
4.7
Range of features
4.4
Customisation and flexibility
4.5
Value for money
4.5
How satisfied are you overall?
4.3
Integration
4.2
Ease of use
4.6Highest
Collaboration with the supplier
4.7
Support and service
4.7
Range of features
4.9Highest
Customisation and flexibility
4.8Highest
Value for money
4.6Highest
How satisfied are you overall?
4.9Highest
Integration
4.7Highest
Reviews
Pros
Provides a good overview of all incoming cases. Easy for users to work with.
Simple case management that creates good traceability. Easy to collaborate with others in the company by assigning the task.
We appreciate how the system creates clear structures in our processes. It gives us a good overview and makes it easy to follow up on activities and responsibilities. It required a short familiarisation period at the beginning, but we quickly got into the way of working.
The system is so easy to use, even for employees who do not work in it on a daily basis. Everything feels logically structured.
Reviews
Cons
A bit locked in functionality (for now).
I would like the small free text search to be broader. Our contact person at SO received my feedback with interest and commitment, looking forward to further development.
Can't think of anything concrete.
Everything works very well, so no major drawbacks.
SuperOffice Service
Add Ledningssystem
