Goava
vs
SugarCRM
Company size
Number of employees
Microenterprises (1-10)
Small business (11-100)
Medium-sized enterprises (101-500)
Large companies (500+)
Microenterprises (1-10)
Small business (11-100)
Medium-sized enterprises (101-500)
Large companies (500+)
Platform
Cloud service
On-premises
Mobile app
Cloud service
On-premises
Mobile app
Price information
Free trial
Price model module
Subscription price model
Price model license
Free trial
Price model module
Subscription price model
Price model license
Product features in Sales Support
Calendar integration and reminders
Contact and prospect handling
Creating documents and agreements
Dashboard
E-mail campaigns
Pipe management
Sales forecasts
Statistics and reports
Calendar integration and reminders
Contact and prospect handling
Creating documents and agreements
Dashboard
E-mail campaigns
Pipe management
Sales forecasts
Statistics and reports
Reviews
Based on 4 reviews
Based on 13 reviews
Ease of use
Support and service
Range of functions
Customisation and flexibility
Integration
Value for money
How satisfied are you overall?
Cooperation with the supplier
Ease of use
Cooperation with the supplier
Support and service
Range of functions
Customisation and flexibility
Integration
Value for money
How satisfied are you overall?
Reviews
Pros
Goava lowers the threshold for salespeople to find new potential customers. The time-consuming and sometimes mentally taxing process makes Goava's platform smooth.
After setting the parameters, you get good suggestions for prospects that give you new companies to contact.
After identifying potential prospects, there is an incredible amount of information right there for you to be relevant in your dialogue with potential customers.
The switch to Sugar Sell and even more so Sugar Serve has allowed us to completely change how we use our CRM. Now we have a database that we can pull reports from and allocate processes to. Serve with CJP and BPM allows a strategic process with automated steps that need to be followed in order to reach the next step. This means that important steps are not missed. For the user, it's streamlined and user-friendly too. Well done!
Easy to use. Navigating is super easy. The user interface is nice. The support is great. I like their Dashboard.
Reviews
Cons
We have been running Goava for about 6 months and so far there is nothing we like the least.
If you have several different groups within the company that have slightly different interests and target groups, it is difficult to get the parameters to be relevant to everyone. Especially in the beginning before AI gets going and also goes on the user's behaviour.
The dynamic reports need more options for graphs. I also miss detailed year-to-year reports.
Some plugins don't work very well. Especially third-party plugins. The cost to get started is quite high. It's not very customisable, but on the other hand, there are a lot of features. Sometimes it can lag a bit and take time to load. The support is slow sometimes, but they still try to solve the problems.
