Flowfactory
vs
ServiceDesk Plus
Flowfactory
ServiceDesk Plus
Company size
Number of employees
Microenterprises (1-10)
Small business (11-100)
Medium-sized enterprises (101-500)
Large companies (500+)
Microenterprises (1-10)
Small business (11-100)
Medium-sized enterprises (101-500)
Large companies (500+)
Platform
Cloud service
On-premises
Mobile app
Cloud service
On-premises
Mobile app
Price information
Free trial
Price model module
Subscription price model
Price model license
Free trial
Price model module
Subscription price model
Price model license
Product features in Case Management Systems
360 view (oneview in real time)
Case & response templates
Chat support
Customer service management & support
Customize & model reports
Delegation & feedback of sub-cases
Deviation management
Digital forms & self-service
Helpdesk case management
Integration with ERP/ CRM
Inventory
Knowledge database
Mobile-friendly interface
Self-service portal
Service management
SLA & Escalation
Statistics & follow-up module
Triggers
Webhooks & API
360 view (oneview in real time)
Case & response templates
Chat support
Customer service management & support
Customize & model reports
Delegation & feedback of sub-cases
Deviation management
Digital forms & self-service
Helpdesk case management
Integration with ERP/ CRM
Inventory
Knowledge database
Mobile-friendly interface
Self-service portal
Service management
SLA & Escalation
Statistics & follow-up module
Triggers
Webhooks & API
Reviews
Based on 3 reviews
Based on 2 reviews
Ease of use
Cooperation with the supplier
Support and service
Range of functions
Customisation and flexibility
Integration
Value for money
How satisfied are you overall?
Ease of use
Cooperation with the supplier
Support and service
Customisation and flexibility
Integration
Value for money
How satisfied are you overall?
Range of functions
Reviews
Pros
Proximity and ease of contact. Very good responsiveness to the user's needs, good ability to provide guidance in case of development needs; good customer service by offering a personalised contact person.
Co-operation with me as a customer and the possibilities of the platform.
Servicedesk Plus comes predefined to fulfil incident management. Possibilities to change content and functionality as needed.
A complete product for ITSM
ServiceDesk Plus works really well for request, incident, problem and change management. There is a plethora of features that are not used but supported by the product.
Reviews
Cons
Would like a better interface with the possibility of more design and layout variations on the web pages.
Nothing at the moment
Documentation does not always match the functionality of the product.
Not enough granular role management for administrators.
Integration with/between other ITSM systems.
