Questback
vs
Firstbeat
Questback
Firstbeat
Company size
Number of employees
Microenterprises (1-10)
Small business (11-100)
Medium-sized enterprises (101-500)
Large companies (500+)
Microenterprises (1-10)
Small business (11-100)
Medium-sized enterprises (101-500)
Large companies (500+)
Platform
Cloud service
Mobile app
Cloud service
Mobile app
Price information
Free trial
Price model module
Subscription price model
Price model license
Free trial
Price model module
Subscription price model
Price model license
Product features in Pulse Surveys
AI assistance
API Technical support
Automatic mailings
Continuous heart rate monitoring
Different languages
Employee Net Promoter Score (eNPS)
Feedback
Give praise
Heatmap Analysis
KPI's/ TURNOVER
NPS benchmarks
Proposals for action
Real-time data
Research-based questions
Sync of personnel data
AI assistance
API Technical support
Automatic mailings
Continuous heart rate monitoring
Different languages
Employee Net Promoter Score (eNPS)
Feedback
Give praise
Heatmap Analysis
KPI's/ TURNOVER
NPS benchmarks
Proposals for action
Real-time data
Research-based questions
Sync of personnel data
Reviews
Pros
Fantastic support and co-operation with Questback!
We have been using Questback for several years in order to develop our services and to measure customer satisfaction. In addition, we check judgements on a daily basis to be able to correct if someone is not satisfied. We also use it to develop our services based on comments from our customers. Best of all, it's simple and straightforward.
Sorry, no data yet.
Reviews
Cons
What I would possibly wish for is a slightly more modern interface and design. Otherwise, as I said, we are very satisfied.
The limitations of being able to pick out data at a given period. Everything is controlled to live reports or to complicated models to send out.
Slightly rote filtering functions when sorting in the reports.
Sorry, no data yet.
