Akita
vs
Optimizely

We have a lot of customers but few Customer Success Managers to take care of them. The main benefit of Akita for me as a manager is that I can see status information for a specific customer at any time, in real time. For example, I can see movement in MMR, or recently added activities from our CSMs. At the same time, I can get an overall view of the customer segments through the Dashboard feature to see which segments are growing and which ones are struggling before doing a more in-depth analysis. Other features, such as Playbooks, have helped us automate many processes that we used to do manually. This has saved us time both on the process itself, but also on no longer having to follow up and ensure that it is carried out.

Optimizely is a platform that combines e-commerce with content management systems (CMS) in a unique way compared to many other products. Optimizely's platform does not lock you into functionality, although the framework allows you to quickly come up with a quality web solution.