iBinder
vs
Nilex
Company size
Number of employees
Microenterprises (1-10)
Small business (11-100)
Medium-sized enterprises (101-500)
Large companies (500+)
Microenterprises (1-10)
Small business (11-100)
Medium-sized enterprises (101-500)
Large companies (500+)
Platform
Cloud service
On-premises
Mobile app
Cloud service
On-premises
Mobile app
Price information
Free trial
Price model module
Subscription price model
Price model license
Free trial
Price model module
Subscription price model
Price model license
Product features in Case Management Systems
360 view (oneview in real time)
Case & response templates
Chat support
Customer service management & support
Customize & model reports
Delegation & feedback of sub-cases
Deviation management
Digital forms & self-service
Helpdesk case management
Integration with ERP/ CRM
Inventory
Knowledge database
Mobile-friendly interface
Self-service portal
Service management
SLA & Escalation
Statistics & follow-up module
Triggers
Webhooks & API
360 view (oneview in real time)
Case & response templates
Chat support
Customer service management & support
Customize & model reports
Delegation & feedback of sub-cases
Deviation management
Digital forms & self-service
Helpdesk case management
Integration with ERP/ CRM
Inventory
Knowledge database
Mobile-friendly interface
Self-service portal
Service management
SLA & Escalation
Statistics & follow-up module
Triggers
Webhooks & API
Product features in Contract Management System
Administrative authority levels
Automatic reminders
Contract overview
Contract review tools
Contract templates
e-signing
Encrypted storage of contracts
Further training
Integrability with Office packages
Legal advice
Search function
Statistics
Administrative authority levels
Automatic reminders
Contract overview
Contract review tools
Contract templates
e-signing
Encrypted storage of contracts
Further training
Integrability with Office packages
Legal advice
Search function
Statistics
Reviews
Based on 1 reviews
Based on 2 reviews
Ease of use
Cooperation with the supplier
Support and service
Range of functions
Customisation and flexibility
Integration
Value for money
How satisfied are you overall?
Ease of use
Cooperation with the supplier
Support and service
Range of functions
Customisation and flexibility
Integration
Value for money
How satisfied are you overall?
Reviews
Pros
Easy to use but at the same time you can set up the templates according to your own needs. Gather all data in one place from procurement through the project to management. Flexible and scalable, suitable for both small and large projects.
The simplicity and ease of use of the SSP. It makes it very easy to teach our customers how we want them to register their tickets.
That it is an easy system to work in for caseworkers and administrators to develop it.
Reviews
Cons
Mobile app could be better
Configurations. I think there is a good chance to reorganise how the settings are presented to make it easier for a SuperAdmin to go in and make the changes they want. Then we miss an easier integration to send out tickets by email in a smoother way.
Trying to keep a steady introduction of different things that you want to do with the system.
