Herodesk
vs
MyLiveChat
Herodesk
MyLiveChat
Company size
Number of employees
Microenterprises (1-10)
Small businesses (11-100)
Medium-sized businesses (101-500)
Large companies (500+)
Microenterprises (1-10)
Small businesses (11-100)
Medium-sized businesses (101-500)
Large companies (500+)
Platform
Cloud service
On-premises
Mobile app
Cloud service
On-premises
Mobile app
Price information
Free trial
Module pricing
Subscription pricing
Licence pricing
Free trial
Module pricing
Subscription pricing
Licence pricing
Product features in Live Chat Software
Chat history
Customer information
Customisable
Integration modules
Measure customer satisfaction
Proactive chat
Response templates
Screen sharing
Track visitor activity
Unified dashboard
Video chat
Voice chat
Chat history
Customer information
Customisable
Integration modules
Measure customer satisfaction
Proactive chat
Response templates
Screen sharing
Track visitor activity
Unified dashboard
Video chat
Voice chat
Reviews
Pros
What I appreciate most about Herodesk is the combination of ease of use and flexibility. The platform gives us a strong overview of customer dialogue across channels, and the automation options have made it much easier to scale our support without compromising on quality. At the same time, the implementation has been fast and the adoption in the team has been high.
Sorry, no data yet.
Reviews
Cons
There are a few advanced features, especially in reporting and workflow setup, that take some getting used to in order to fully utilise. We've also found that some customisations require dialogue with support, but they have been quick to help.
Sorry, no data yet.
