Akita
vs
Membrain
Company size
Number of employees
Microenterprises (1-10)
Small businesses (11-100)
Medium-sized businesses (101-500)
Large companies (500+)
Microenterprises (1-10)
Small businesses (11-100)
Medium-sized businesses (101-500)
Large companies (500+)
Platform
Cloud service
Mobile app
Cloud service
Mobile app
Price information
Free trial
Module pricing
Subscription pricing
Licence pricing
Free trial
Module pricing
Subscription pricing
Licence pricing
Product features in Customer Success Software
Automated analyses and reports
Automated calls to action
Calculates customer churn risk
Customer 360
Customer health scores
Dashboard
Dedicated customer success manager
Email synchronisation
Integration modules
Playbook
Automated analyses and reports
Automated calls to action
Calculates customer churn risk
Customer 360
Customer health scores
Dashboard
Dedicated customer success manager
Email synchronisation
Integration modules
Playbook
Reviews
Based on 1 reviews
Based on 27 reviews
Ease of use
4.0
Collaboration with the supplier
5.0
Support and service
5.0
Range of features
4.0
Customisation and flexibility
5.0
Integration
5.0
How satisfied are you overall?
5.0
Value for money
5.0
Ease of use
4.8
Collaboration with the supplier
4.9
Support and service
4.9
Range of features
4.7
Customisation and flexibility
4.6
Integration
4.2
How satisfied are you overall?
4.9
Value for money
4.5
Reviews
Pros
We have a lot of customers but few Customer Success Managers to take care of them. The main benefit of Akita for me as a manager is that I can see status information for a specific customer at any time, in real time. For example, I can see movement in MMR, or recently added activities from our CSMs. At the same time, I can get an overall view of the customer segments through the Dashboard feature to see which segments are growing and which ones are struggling before doing a more in-depth analysis. Other features, such as Playbooks, have helped us automate many processes that we used to do manually. This has saved us time both on the process itself, but also on no longer having to follow up and ensure that it is carried out.
Flexibility. Membrain easy to use and simplifies our processes.
Dashboards are great to look at
Reviews
Cons
I was able to connect my CRM system and support platform myself, but needed to involve the IT department to post logs and user statistics which delayed things by a couple of days.
The mobile application lacks some functionality compared to the website.
Overview of tasks is sometimes a bit complex
