Membrain
vs
Akita
Company size
Number of employees
Microenterprises (1-10)
Small business (11-100)
Medium-sized enterprises (101-500)
Large companies (500+)
Microenterprises (1-10)
Small business (11-100)
Medium-sized enterprises (101-500)
Large companies (500+)
Platform
Cloud service
Mobile app
Cloud service
Mobile app
Price information
Free trial
Price model module
Subscription price model
Price model license
Free trial
Price model module
Subscription price model
Price model license
Product features in Customer Success System
Automated analyses and reports
Automatic Call to Actions
Calculates customer default risk
Customer 360
Customer Health Scores
Dashboard
Integration modules
Offers own Customer Success Manager
Playbook
Synchronization with E-mail
Automated analyses and reports
Automatic Call to Actions
Calculates customer default risk
Customer 360
Customer Health Scores
Dashboard
Integration modules
Offers own Customer Success Manager
Playbook
Synchronization with E-mail
Reviews
Based on 27 reviews
Based on 1 reviews
Ease of use
Cooperation with the supplier
Support and service
Range of functions
Customisation and flexibility
Integration
How satisfied are you overall?
Value for money
Ease of use
Cooperation with the supplier
Support and service
Range of functions
Customisation and flexibility
Integration
Value for money
How satisfied are you overall?
Reviews
Pros
Flexibility. Membrain easy to use and simplifies our processes.
Dashboards are great to look at
We have a lot of customers but few Customer Success Managers to take care of them. The main benefit of Akita for me as a manager is that I can see status information for a specific customer at any time, in real time. For example, I can see movement in MMR, or recently added activities from our CSMs. At the same time, I can get an overall view of the customer segments through the Dashboard feature to see which segments are growing and which ones are struggling before doing a more in-depth analysis. Other features, such as Playbooks, have helped us automate many processes that we used to do manually. This has saved us time both on the process itself, but also on no longer having to follow up and ensure that it is carried out.
Reviews
Cons
The mobile application lacks some functionality compared to the website.
Overview of tasks is sometimes a bit complex
I was able to connect my CRM system and support platform myself, but needed to involve the IT department to post logs and user statistics which delayed things by a couple of days.
