Zoho One
vs
M-Files

The areas with which we are least satisfied relate primarily to the Zoho platform itself, rather than CRM Nordic. There are still a number of places where text and functions have not been translated into Danish, which results in a less seamless user experience – particularly when the system is also used directly by our Danish customers. We also find Zoho Bookings to be relatively limited. Here, we would like to see greater flexibility and the ability to create a more intuitive and user-friendly booking flow. Generally speaking, there are a few areas in Zoho where relatively simple requests require more customisation and development than one might initially expect.

An advanced, bespoke solution requires ongoing maintenance and further development as processes, products and internal requirements change. This means that new requirements sometimes need to be analysed and tested before they can be implemented. At the same time, flexibility is one of the solution’s greatest strengths, and Nordic CRM helps us to prioritise and implement the changes in a structured manner.

The initial learning curve can be a bit steep for those coming from traditional systems. Some integrations require technical configuration, and the mobile app could be more fluid.

Not possible to set separate access rights for metadata and document content. Administrator tool (M-files Admin) could be more user-friendly, and some administrator functions are not available in M-files Cloud. Free text search works very poorly, often giving no matches unless the search string is exactly right.