Lime CRM
vs
Vivantio Service Management Platform
Lime CRM
Vivantio Service Management Platform
Company size
Number of employees
Microenterprises (1-10)
Small business (11-100)
Medium-sized enterprises (101-500)
Large companies (500+)
Microenterprises (1-10)
Small business (11-100)
Medium-sized enterprises (101-500)
Large companies (500+)
Platform
Cloud service
On-premises
Mobile app
Cloud service
On-premises
Mobile app
Price information
Free trial
Price model module
Subscription price model
Price model license
Free trial
Price model module
Subscription price model
Price model license
Product features in Helpdesk Systems
Automated case management
Dashboard with live tracking
Deviation management
Division of responsibilities
External HelpDesk
Integration support
Internal HelpDesk
Knowledge bank
Permission management
Priority function
Reminder function
SLA management
Statistics & Monitoring
Automated case management
Dashboard with live tracking
Deviation management
Division of responsibilities
External HelpDesk
Integration support
Internal HelpDesk
Knowledge bank
Permission management
Priority function
Reminder function
SLA management
Statistics & Monitoring
Reviews
Pros
The quick filter with free text search is great.
The ability, for me as a super user, to customise the fields to our needs.
Everything is organised and you can easily find what you need.
Sorry, no data yet.
Reviews
Cons
I wish Lime CRM Desktop was available for MacOS computers.
The creation of order confirmations is a bit of a bottleneck. Converting a deal via Word template and then a PDF that can be emailed to customer. I like the feature, but it takes many long frustrating seconds to perform. I use Lime CRM Desktop.
Document management in Desktop.
Sorry, no data yet.
Lime CRM
Vivantio Service Management Platform
