TOPdesk
vs
Kundo
Company size
Number of employees
Microenterprises (1-10)
Small business (11-100)
Medium-sized enterprises (101-500)
Large companies (500+)
Microenterprises (1-10)
Small business (11-100)
Medium-sized enterprises (101-500)
Large companies (500+)
Platform
Cloud service
On-premises
Mobile app
Cloud service
On-premises
Mobile app
Price information
Free trial
Price model module
Subscription price model
Price model license
Free trial
Price model module
Subscription price model
Price model license
Product features in Customer Service System
Case status
Handling time
Livechat
Phone
Priority function
Self-help
Sentiment analysis
Smart division of labour
Standard reply
Statistics and reports
Tickets
Case status
Handling time
Livechat
Phone
Priority function
Self-help
Sentiment analysis
Smart division of labour
Standard reply
Statistics and reports
Tickets
Reviews
Based on 5 reviews
Based on 6 reviews
Ease of use
Support and service
Value for money
How satisfied are you overall?
Ease of use
Support and service
How satisfied are you overall?
Value for money
Reviews
Pros
The big advantage of Topdesk is that we as customers can adapt the system ourselves to different businesses and needs, as the system is designed so that the customer can easily make major and minor changes that other suppliers charge hundreds of thousands of kronor to adapt. We are not sitting in the lap of a supplier who wants to make money on all our change needs, but we can adapt the system ourselves at no extra cost. It is easy to create templates for case flows based on the processes we work with, which means that we get good control of what, who and how when we handle cases of different kinds.
Extremely customisable system that can automate many flows
As a company, we feel that Kundo is extremely keen for us to be satisfied with the products and they are willing to spend a lot of time listening to our feedback and developing the services according to our needs. We are simply super satisfied!
Such a useful and user-friendly tool. Been working in it for many years now and what was good from the start just gets better and better.
Top marks also in contact with the support, always fast, nice and helpful! The best customer service I have come into contact with.
Reviews
Cons
See mostly only advantages but wish that the supplier in the Netherlands broadened their perspective a little more as they may have a mindset that is primarily aimed at companies and not at authorities and municipalities. However, the customisation possibilities are very great in the system, which means that most things can be adapted in a way that works really well.
It's a bit too complex to solve some business flows yourself, you need help from consultants
Can't think of anything
Being invoiced in advance.
