TOPdesk
vs
HubSpot CRM
Company size
Number of employees
Microbusinesses (1-10)
Small businesses (11-100)
Medium-sized businesses (101-500)
Large companies (500+)
Microbusinesses (1-10)
Small businesses (11-100)
Medium-sized businesses (101-500)
Large companies (500+)
Platform
Cloud service
On-premises
Mobile app
Cloud service
On-premises
Mobile app
Price information
Free trial
Module pricing
Subscription pricing
Licence pricing
Free trial
Module pricing
Subscription pricing
Licence pricing
Product features in Help Desk Software
Automated ticket management
Dashboard with live tracking
Deviation management
Division of responsibilities
External help desk
Integration support
Internal help desk
Knowledge base
Permission management
Prioritisation
Reminders
SLA management
Statistics & monitoring
Automated ticket management
Dashboard with live tracking
Deviation management
Division of responsibilities
External help desk
Integration support
Internal help desk
Knowledge base
Permission management
Prioritisation
Reminders
SLA management
Statistics & monitoring
Reviews
Based on 5 reviews
Based on 12 reviews
Ease of use
4.0
Collaboration with the supplier
5.0Highest
Support and service
4.8Highest
Range of features
4.6
Customisation and flexibility
4.4Highest
Integration
4.6Highest
Value for money
4.4
How satisfied are you overall?
4.8
Ease of use
4.8Highest
Collaboration with the supplier
4.8
Support and service
4.4
Range of features
4.6
Customisation and flexibility
4.0
Integration
4.3
Value for money
4.5Highest
How satisfied are you overall?
4.8
Reviews
Pros
The big advantage of Topdesk is that we as customers can adapt the system ourselves to different businesses and needs, as the system is designed so that the customer can easily make major and minor changes that other suppliers charge hundreds of thousands of kronor to adapt. We are not sitting in the lap of a supplier who wants to make money on all our change needs, but we can adapt the system ourselves at no extra cost. It is easy to create templates for case flows based on the processes we work with, which means that we get good control of what, who and how when we handle cases of different kinds.
Extremely customisable system that can automate many flows
A single platform for all parts of the customer journey. We have everything from website, forms, calendar booking to customer support after winning a deal.
User-friendly and simple
Reviews
Cons
See mostly only advantages but wish that the supplier in the Netherlands broadened their perspective a little more as they may have a mindset that is primarily aimed at companies and not at authorities and municipalities. However, the customisation possibilities are very great in the system, which means that most things can be adapted in a way that works really well.
It's a bit too complex to solve some business flows yourself, you need help from consultants
Sometimes it can be perceived as a bit slow. Requires bandwidth
Difficult to know which hubs we need.
