Halo
vs
SolarWinds Service Desk
Halo
SolarWinds Service Desk
Company size
Number of employees
Microenterprises (1-10)
Small business (11-100)
Medium-sized enterprises (101-500)
Large companies (500+)
Microenterprises (1-10)
Small business (11-100)
Medium-sized enterprises (101-500)
Large companies (500+)
Platform
Cloud service
On-premises
Mobile app
Cloud service
On-premises
Mobile app
Price information
Free trial
Price model module
Subscription price model
Price model license
Free trial
Price model module
Subscription price model
Price model license
Product features in Helpdesk Systems
Automated case management
Dashboard with live tracking
Deviation management
Division of responsibilities
External HelpDesk
Integration support
Internal HelpDesk
Knowledge bank
Permission management
Priority function
Reminder function
SLA management
Statistics & Monitoring
Automated case management
Dashboard with live tracking
Deviation management
Division of responsibilities
External HelpDesk
Integration support
Internal HelpDesk
Knowledge bank
Permission management
Priority function
Reminder function
SLA management
Statistics & Monitoring
Reviews
Pros
The best thing about Halo is that it brings everything together in one place - case management, customers and change management. This means that we do not have to use several different systems. MSP Nordics gave us very good tips and ideas on how to set up the system.
As a Service Desk Manager, Halo is a tool that has really simplified and improved our daily work. What I like most is how user-friendly and structured the system is. We can easily manage tickets, prioritise workflows and follow SLAs in real time, ensuring that we deliver high quality service to our users.
The automation is one of my absolute favourites - with features like automated escalations, reminders and customisable workflows, we can work faster and more efficiently. In addition, the reporting tools have been invaluable. They give us a clear overview of key metrics such as case volumes, resolution times and team performance, making it easier to identify areas for improvement and make data-driven decisions.
Another great benefit is the self-service portal. Our end-users can easily create, track and resolve simple tickets themselves, which has relieved our team and improved the user experience.
In summary, HaloITSM has made our service desk more organised, efficient and proactive. It is a tool I highly recommend to anyone who wants to take their ITSM to the next level!
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Reviews
Cons
Halo offers many integrations, but some of them require a little extra configuration to work smoothly. Once they are in place, everything works seamlessly.
As a Service Desk Manager, I really appreciate most things about Halo, but if I have to mention something I like the least, it's that some advanced customisations and integrations can be a bit time-consuming to set up on my own. The system has an incredible amount of features, but sometimes it takes a little extra time to configure them exactly the way we want them.
Having said that, this is something that is really solvable with the right support we received from our local Swedish partner - and once we have customised the system, it works exceptionally well. The inbuilt automation and workflow features are powerful, and when we've taken the time to set them up, we've seen huge improvements in both efficiency and quality.
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