Summera Support
vs
Freshdesk
Summera Support
Freshdesk
Company size
Number of employees
Microbusinesses (1-10)
Small businesses (11-100)
Medium-sized businesses (101-500)
Large companies (500+)
Microbusinesses (1-10)
Small businesses (11-100)
Medium-sized businesses (101-500)
Large companies (500+)
Platform
Cloud service
Mobile app
Cloud service
Mobile app
Price information
Free trial
Module pricing
Subscription pricing
Licence pricing
Free trial
Module pricing
Subscription pricing
Licence pricing
Product features in Field Service Management Software
Checklist
Contract management
Customer portal - access to project status
Dashboard & profitability analysis
Digital signing
Dispatch
Document management
GDPR support
GPS support
Material consumption logging
Payroll/accounting integration
Product catalogue with prices
Project-linked expense recording
Quotation tool
Scheduling
Time reporting
Checklist
Contract management
Customer portal - access to project status
Dashboard & profitability analysis
Digital signing
Dispatch
Document management
GDPR support
GPS support
Material consumption logging
Payroll/accounting integration
Product catalogue with prices
Project-linked expense recording
Quotation tool
Scheduling
Time reporting
Reviews
Based on 13 reviews
Based on 2 reviews
Ease of use
4.7
Collaboration with the supplier
4.9
Support and service
4.9
Range of features
4.5
Customisation and flexibility
4.6
Integration
4.5
Value for money
4.6
How satisfied are you overall?
4.8
Ease of use
4.0
Collaboration with the supplier
3.0
Support and service
4.0
Range of features
3.0
Customisation and flexibility
3.0
Integration
3.0
Value for money
4.0
How satisfied are you overall?
4.0
Reviews
Pros
Easy and self-instructional, and fast support
The simple yet functional layout and operation .
Freshdesk has been very good in their treatment of us as a customer. Always available and professional in resolving the issues that we have reported. Freshdesk has many great functionalities that help us maintain a quality customer service 24/7.
Reviews
Cons
No possibility to attach files to addresses/objects
With a lot of customers/users, it becomes a bit overwhelming at some points.
I'm tired of working in this system. I want our old system back.
