Add Ledningssystem
vs
ServiceDesk Plus
Add Ledningssystem
ServiceDesk Plus
Company size
Number of employees
Microenterprises (1-10)
Small business (11-100)
Medium-sized enterprises (101-500)
Large companies (500+)
Microenterprises (1-10)
Small business (11-100)
Medium-sized enterprises (101-500)
Large companies (500+)
Platform
Cloud service
On-premises
Mobile app
Cloud service
On-premises
Mobile app
Price information
Free trial
Price model module
Subscription price model
Price model license
Free trial
Price model module
Subscription price model
Price model license
Product features in Case Management Systems
360 view (oneview in real time)
Case & response templates
Chat support
Customer service management & support
Customize & model reports
Delegation & feedback of sub-cases
Deviation management
Digital forms & self-service
Helpdesk case management
Integration with ERP/ CRM
Inventory
Knowledge database
Mobile-friendly interface
Self-service portal
Service management
SLA & Escalation
Statistics & follow-up module
Triggers
Webhooks & API
360 view (oneview in real time)
Case & response templates
Chat support
Customer service management & support
Customize & model reports
Delegation & feedback of sub-cases
Deviation management
Digital forms & self-service
Helpdesk case management
Integration with ERP/ CRM
Inventory
Knowledge database
Mobile-friendly interface
Self-service portal
Service management
SLA & Escalation
Statistics & follow-up module
Triggers
Webhooks & API
Reviews
Based on 19 reviews
Based on 2 reviews
Ease of use
Cooperation with the supplier
Support and service
Range of functions
Customisation and flexibility
Integration
Value for money
How satisfied are you overall?
Ease of use
Cooperation with the supplier
Support and service
Customisation and flexibility
Integration
Value for money
How satisfied are you overall?
Range of functions
Reviews
Pros
The optimised processes and increased controls have allowed us to work in a more structured and efficient way. We have better governance and visibility, allowing us to identify and address bottlenecks faster. In addition, the system has contributed to a better working environment and increased productivity.
That it is easy to use, even for those who are not in the system so often. The authorisation structure in the system also does a great job of making it relevant to each individual employee when they log in.
Servicedesk Plus comes predefined to fulfil incident management. Possibilities to change content and functionality as needed.
A complete product for ITSM
ServiceDesk Plus works really well for request, incident, problem and change management. There is a plethora of features that are not used but supported by the product.
Reviews
Cons
It has, of course, sometimes taken some time to get used to new features, but Addsystems has been quick to offer support and assistance.
Can't think of anything concrete.
Documentation does not always match the functionality of the product.
Not enough granular role management for administrators.
Integration with/between other ITSM systems.
Add Ledningssystem
ServiceDesk Plus
