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Zoho Desk

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Zoho Desk occurs in the following categories

Description of Zoho Desk

Zoho Desk is a good choice of customer service system for smaller companies that want a system that can grow with them. With features such as ready-made templates, multi-channel functionality and live chat function.

Company size

What size of company is this software suitable for?

1-500+

Support

How can you contact the supplier?

Test period

Can I get a free trial?

Yes

No

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Zoho Desk occurs in the following categories

Zoho Desk product features

Helpdesk Systems

Automated case management

Dashboard with live tracking

Deviation management

Division of responsibilities

External HelpDesk

Integration support

Internal HelpDesk

Knowledge bank

Permission management

Priority function

Reminder function

SLA management

Statistics & Monitoring

Live Chat System

Chat history

Customer information

Customizable

Integration modules

Overall Dashboard

Proactive chat

Response templates

VoiceChat

Customer Service System

Case status

Handling time

Livechat

Phone

Priority function

Self-help

Sentiment analysis

Smart division of labour

Standard reply

Statistics and reports

Tickets

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