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Zendesk

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Description of Zendesk

Zendesk is one of the world's largest helpdesk systems and offers a complete customer service system for companies of all sizes. With features such as ready-made response templates, real-time chat function and self-help portal.

Company size

What size of company is this software suitable for?

1-500+

Support

How can you contact the supplier?

Test period

Can I get a free trial?

Yes

No

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Zendesk product features

Chatbots

Helpdesk Systems

Automated case management

Dashboard with live tracking

Deviation management

Division of responsibilities

External HelpDesk

Integration support

Internal HelpDesk

Knowledge bank

Permission management

Priority function

Reminder function

SLA management

Statistics & Monitoring

Live Chat System

Chat history

Customer information

Customizable

Integration modules

Overall Dashboard

Proactive chat

Auto Dialers

Automatic re-inflation

Campaigns

Contact history

Dashboard

Forwarding

Statistics and analysis

Customer Service System

Case status

Livechat

Phone

Priority function

Self-help

Smart division of labour

Standard reply

Statistics and reports

Tickets

Customer Success System

Call Centre Software

Voice response

Voicemail

Calendar synchronization

Reports and statistics

Sales Support

Calendar integration and reminders

Contact and prospect handling

E-mail campaigns

Pipe management

Statistics and reports

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