webCRM

What do you like most?

We work internationally and use webCRM across borders, which works really well. The system supports our need to have a unified platform where we can follow up on customers and candidates across markets. In addition, we have integrated it with our recruitment system, TalentTech, which makes our workflows even more streamlined. We also use webCRM to send out invitations to network meetings, which works easily and efficiently.

What do you like least?

The biggest drawback is that the system cannot generate statistics and reports across countries with automatic conversion to the same currency. This makes it difficult to compare performance across markets. In addition, we find that the built-in e-sign solution doesn't quite match our needs - so we are now integrating with Addo Sign, which gives us more options.

What business-critical problems do you feel webCRM solves?

webCRM helps us create an overview and structure across our international activities. We gather all customer data in one place and everyone in the organisation works in the same system, which ensures uniform processes and a strong customer history. This makes it easier to follow up, collaborate and scale across countries.

What do you like most?

The best thing about webCRM is how intuitive and user-friendly it is - both for sales and finance. The platform is extremely flexible and allows us to customise workflows, dashboards and reporting to match our specific needs. This makes it easy to keep track of customer activities, sales pipeline and follow-ups. The Outlook integration and automatic reminders have really streamlined our processes and strengthened our collaboration across teams. In addition, the support is top notch - fast, competent and always helpful.

What do you like least?

There are some features that take some getting used to, especially if you haven't worked with CRM systems before. But fortunately, webCRM compensates for this through good guides and easy access to support. Over time, this becomes an advantage because you can configure most things yourself without the need for external consultants.

What business-critical problems do you feel webCRM solves?

webCRM has helped us create transparency throughout the sales process and has made it possible to follow up on leads and customers with a structure that was previously lacking. We have a single platform for customer overview, sales forecasting and task management - which has significantly improved our conversion rate and customer loyalty.

What do you like most?

The system works widely throughout our organisation, where we sit in different departments and thus need differentiated solutions. webCRM can help us with that. It is intuitive and user-friendly at all levels

What do you like least?

It's in the "small stuff" department. However, the system can be a bit "one size fits all", so if you need very specific solutions tailored to your business needs, further dialogue and development is required.

What business-critical problems do you feel webCRM solves?

We have created structure, standardised business processes, built up a useful history of our customers and ensured valid data storage. We also find that we get answers to our customers quickly and concretely via our support module.