Tribe CRM

What do you like most?

"We wanted a flexible and user-friendly CRM system that brings together sales, customer dialogue and follow-up in a single platform. With TribeCRM, we get a better overview, efficient workflow and automation that saves time. The system is easy to customise to our needs, provides good support for collaboration across teams, and helps us deliver an even better customer experience - every time.

What do you like least?

As with all systems that offer great flexibility, there is a danger that we build solutions that are too complex if we are not aware of our needs. TribeCRM is a relatively new system in the Norwegian market, so there may be functions we miss or need to customise ourselves. In addition, good performance requires that we use the system correctly and regularly - this means that we must ensure good training and internal support.

What business-critical problems do you feel Tribe CRM solves?

- Lack of overview of customer enquiries across channels and employees - Unstructured customer dialogue, where important information is lost or left with individuals - No shared history or timeline for contact with customers, which weakens relationships and efficiency - Too much manual follow-up and poor routines for sales, support and customer follow-up - Lack of insight into which enquiries are recurring - and thus what we should improve in our services - No easy way to prioritise and distribute customer enquiries by topic, urgency or segment (business/private) - Too little control over which customers are offered which services, and how this is followed up

What do you like most?

The system works widely throughout our organisation, where we sit in different departments and thus need differentiated solutions. webCRM can help us with that. It is intuitive and user-friendly at all levels

What do you like least?

It's in the "small stuff" department. However, the system can be a bit "one size fits all", so if you need very specific solutions tailored to your business needs, further dialogue and development is required.

What business-critical problems do you feel Tribe CRM solves?

We have created structure, standardised business processes, built up a useful history of our customers and ensured valid data storage. We also find that we get answers to our customers quickly and concretely via our support module.

What do you like most?

The system is simple and easy to configure. Users can easily customise content so that they only see what they need and don't see unnecessary data. This has a good effect on the implementation compared to other systems where users do not have the same rights. The support is in a class of its own. The help is fast and efficient.

What do you like least?

You can experience delays and it's difficult for users. This can lead to many calls as users think they are doing something wrong. Overviews and reports quickly become confusing as they cannot be placed in folders and they do not show whether they are being used in a front page/dashboard. Linking activities and meetings is not completely valid, as you cannot report correctly if there are multiple activities linked to a meeting. Similarly, you cannot report correctly on orders that are linked to a meeting where e.g. a married couple attends with separate organisations and there are orders for both. Only one order can be reported on

What business-critical problems do you feel Tribe CRM solves?

GDPR. It's easy to find the data that you are not allowed to keep due to GDPR legislation. You can easily see if there is still activity on a customer based on meetings, activities and emails. Therefore, you can delete customer data in a timely manner.