Tribe CRM

What do you like most?

The system is simple and easy to configure. Users can easily customise content so that they only see what they need and don't see unnecessary data. This has a good effect on the implementation compared to other systems where users do not have the same rights. The support is in a class of its own. The help is fast and efficient.

What do you like least?

You can experience delays and it's difficult for users. This can lead to many calls as users think they are doing something wrong. Overviews and reports quickly become confusing as they cannot be placed in folders and they do not show whether they are being used in a front page/dashboard. Linking activities and meetings is not completely valid, as you cannot report correctly if there are multiple activities linked to a meeting. Similarly, you cannot report correctly on orders that are linked to a meeting where e.g. a married couple attends with separate organisations and there are orders for both. Only one order can be reported on

What business-critical problems do you feel Tribe CRM solves?

GDPR. It's easy to find the data that you are not allowed to keep due to GDPR legislation. You can easily see if there is still activity on a customer based on meetings, activities and emails. Therefore, you can delete customer data in a timely manner.

What do you like most?

The system works widely throughout our organisation, where we sit in different departments and thus need differentiated solutions. webCRM can help us with that. It is intuitive and user-friendly at all levels

What do you like least?

It's in the "small stuff" department. However, the system can be a bit "one size fits all", so if you need very specific solutions tailored to your business needs, further dialogue and development is required.

What business-critical problems do you feel Tribe CRM solves?

We have created structure, standardised business processes, built up a useful history of our customers and ensured valid data storage. We also find that we get answers to our customers quickly and concretely via our support module.

What do you like most?

Our favourite thing about Tribe is how simple and intuitive it is compared to other CRM systems we've tried. In other words, the user-friendliness of Tribe is very good! It's also worth mentioning that the help and support from Efficy is fantastic! I would also like to emphasise that the possibilities for automation are very good, and the fact that Tribe works hand in hand with Apsis is definitely a big plus in the book.

What do you like least?

I haven't yet experienced anything I don't like about Tribe. We're going to start working on integrations very soon, and we're excited about the process. But as we understand it, this should not present any kind of challenges.

What business-critical problems do you feel Tribe CRM solves?

For those of us who have few employees, and have extremely many balls in the air at the same time as we cover several functions each, a CRM system is very important. Ensuring that support enquiries are taken care of is a very good example of this.